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*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ Important Information_ Posted range is $81,120-$115,960 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! _*Primary Role*_ Responsible for the daily operations and functionality of L&D tools/solutions (e.g., LMS, project tracking, and all design solution applications). Acts as strategic partner to the business to assess learning needs and develop appropriate solutions. Point of Contact and manages improvement and troubleshooting activities for all L&D technology solutions. Responsible for developing learning solutions for all American Water employees including office and field employees. Preparing employees with the knowledge and skills to conduct their work assignments safely and efficiently is the goal. The learning solution methods will vary based on employee needs. A combination of instructor-led, virtual instructor- led, e-Learning, job aids, electronic job aids, or support videos may be required. American Water is growing rapidly in terms of its use of technology and the Learning and Development team needs to keep pace by quickly developing easily accessible solutions at the right time. _*Key Accountabilities*_ * Designs, develops, and implements learning solutions leveraging various adult learning methodologies, including formal and informal training such as: hands-on, instructor led, virtual instructor-led, eLearning, mobile, audio/video, leaders as teachers, and social learning, with a primary focus on eLearning. * Works collaboratively with business leaders and subject matter experts to identify opportunities and recommend solutions to address learning needs. * Leads requirements gathering sessions and manages project tasks and deliverables. * Delivers train the trainer sessions as required. * Provides thorough input to post implementation and support plans. Provides input for learning assessments and tracks proficiency gains of employees using higher-level learning evaluation models (I.e. Kirkpatrick's five levels of evaluation). * Develops, delivers, and supports post-implementation refresher educational programs and materials. * Monitors trends and researches education/training related to emerging technologies, techniques and methodologies and shares information with colleagues to ensure ongoing improvement of educational programs, learning management systems, and other educational tools. * Maps learning opportunities to the competency model and career paths and develops learning journeys. * Support the development and analysis in measuring the effectiveness of our key learning programs. * Supports new LMS software releases. _ *Knowledge/Skills*_ * Possesses strong knowledge of technology solutions. * Proactively researches opportunities to optimize existing technology with a focus on efficiencies and employee experience. * Ability to develop creative effective instructional design programs. * Demonstrated experience in the use of educational authoring tools, such as Captivate, Camtasia, Articulate Storyline, Articulate Rise, Vyond, Wellsaid. * Ability to deliver just in time learning solutions for fast-paced application development to include mobile applications Proficient in use of MS Office Suite including Office 365 Excellent written and verbal communication skills * Manages effectively to timelines and due dates * Must possess advanced knowledge of adult learning theory and instructional design methodology (ADDIE or 6Ds). * General knowledge of the production of multimedia education such as edit and produce audio and video for e-learning, support videos and other web based materials. * Strong knowledge of Learning Management Systems (LMS) * Change Management _ *Experience/Education*_ * Bachelor's degree or equivalent combination of undergraduate education and specific relatable work experience in a relevant field such as instructional design or education/learning, human resource development, or an equivalent combination of education and related work experience. * Adult learning and curriculum development certification preferred. * 5+ years’ experience in Learning and Development, designing SCORM compliant eLearning and/or instructor led training. _ *Work Environment*_ * Indoor office environment. * Hybrid work schedule 3 days in the office 2 days offsite. * Training delivery may require field work. _ *Travel Requirements*_ * As required _ *Competencies*_ Champions safety Cultivates innovation Customer obsessed Nimble learning Drives Results Collaborates * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*