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Description

Who you are

The right person for this role will have ample e-commerce and marketplace experience, with a track record of working with software developers to define and build new technology and awe-inspiring experiences for business customers, consumers, and sports teams. You love building customizable products that empower organizations and individuals to create personalized merchandise, and you're passionate about inventing on behalf of millions of users worldwide. You thrive in ambiguous environments where product strategy, feature design, and technology approach may not yet be defined, and you deliver independently with limited guidance while creating clarity and direction for cross-functional teams. You have a strong understanding of AI and machine learning technologies, particularly in the realm of generative AI for content creation, design assistance, and operational workflows that enhance customization experiences. You demonstrate the ability to drive results in uncertain, rapidly-evolving technological environments and make strategic decisions with incomplete information.

Key job responsibilities

* Define and execute the product vision, strategy, and roadmap for our customizable product experiences, balancing short-term wins with long-term strategic goals and contributing to operational narratives

* Frame and lead discussions with key stakeholders to assess opportunities, make data-driven recommendations, and build consensus through tradeoff discussions while navigating complex innovation, practicality, and risk trade-offs

* Establish goals and key business indicators and drive product discovery, prioritization, and delivery in partnership with cross-functional teams

* Explore and implement AI-driven solutions for design assistance, personalization recommendations, and workflow automation while working cross-functionally with designers, engineers, operations, legal, content policy, and business development

* Increase insights on customer behavior and pain points while continually monitoring technology trends in AI, customization platforms, and e-commerce innovation

* Oversee user interface design, usability testing, customer research, metrics and data analysis, product launch and go-to-market strategy for customization experiences

* Manage bottlenecks, resolve escalations, optimize feature roadmaps, influence strategic direction, and make smart trade-offs while ensuring delivery of the right product solutions

A day in the life

You wake up knowing your decisions impact customers creating personalized merchandise worldwide. Your morning starts analyzing breakthrough experiments that could revolutionize custom product design. You dive into strategic discussions with engineering leaders about scaling our customization platform for 10x growth. Mid-morning brings stakeholder alignment meetings where you're shaping Amazon's customization strategy, using data insights for bold recommendations. You're defining the future of on-demand personalization. Afternoons involve high-impact technical design reviews and discussions with major brand partners. Your day ends knowing you've advanced technology empowering creators and brands to bring unique visions to life.

About the team

Amazon Merch on Demand offers both ready-to-buy designs and personalized merchandise—from t-shirts and hoodies to accessories—without inventory and supply chain constraints. We've scaled globally, serving customers seeking unique designs, personalized gifts, and custom team uniforms. Our print on demand service handles production and fulfillment for both curated and custom products. We're investing heavily in AI-driven innovation to enhance our customer experience and operational efficiency. Our team builds the product strategy and technology that makes both seamless shopping and customization possible, transforming how customers express themselves through merchandise across Amazon.

Basic Qualifications

- Bachelor's degree

- 5+ years of technical product or program management experience

- Experience overseeing roadmap strategy and definition throughout the product life cycle from concept to end of lifecycle

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

Preferred Qualifications

- Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)

- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in machine learning, data mining, information retrieval, statistics or natural language processing

- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

- Experience in high-volume manufacturing operations or sourcing environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.