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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

The VP of Global Sales Enablement will manage a multi-team organization, strategy, and execution for all customer and partner training programs run by Sprinklr. The primary focus for the role is to ensure that Sprinklr’s employees, customers, and partners are equipped with the resources, tools, and skills necessary to effectively position, deploy, and leverage Sprinklr’s products effectively. You are responsible for defining and leading the customer facing training, enablement programs, and platforms needed to accelerate the onboarding of our customers and to continually sharpen the knowledge and skills of Sprinklr’s end users.

In this critical role, you will also partner with our community of Sprinklr’s sales executives to ensure they are equipped with the skills, collateral, and support needed to improve win rates and grow revenue. In addition, your organization will enable our customers to learn and adopt our platform quickly and easily. Your team will partner with business leaders across the company to define course curriculum, educational tools, and lead our worldwide team of trainers to deliver these courses to our sales teams, customers, and partners. This role requires business intuition, team management experience, and a deep knowledge of education best practices.

What** **You’ll** **Do

+ Design, create and implement a comprehensive product and customer education program to include training and development, coaching, and online training tools and resources, knowledge documentation, and supporting processes, programs, and badges.

+ Develop and deploy programs and initiatives that enable customer-facing teams to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance.

+ Lead and orchestrate a sales enablement team of content creators, technical writers, and field partners to empower our sales organization to deliver Sprinklr messaging and solutions to customers and prospects.

+ Lead and orchestrate a team of experts who will educate customers on the use and benefits of our products to drive value realization and adoption.

+ Create and own a program to manage technical documentation, delivery mechanisms of the documentation, and content creation and update cadences.

+ Work with customers to ensure they are utilizing Sprinklr’s products effectively and finding value with our products to support the retention of our customers.

+ Work closely with Sales, Success, and technical teams to ensure an exceptional customer experience is being delivered.

+ You will create and continuously improve learning programs using an array of creative approaches that inspire learners and drive productivity and quality.

+ Partner with commercial management to identify core knowledge and skills gaps across the customer base, conduct regular needs assessments, and roll-out appropriate targeted training to customers.

+ Define, manage, and execute learning strategies for customers and their organizations, including ongoing formal training roadmaps and skills workshops.

+ Create, manage, and drive the logistics and operational needs of all customer training activitiesacross all internal, customer, and partner engagement channels.

+ Work with leadership to design, implement and refine metrics to ensure consistent evaluation and measurement of employee,customer, and partner training programs.

Who** **You Are** **& What Makes You Qualified? 

+ Bachelor's degree in Education, Instructional Design, Communication, Business Management, or equivalent

+ 15+ years’ professional experience, including 5+ in B2B SaaS Sales

+ Experience successfully creating and delivering training programs with measurable results in a fast-paced, performance-driven SaaS environment

+ Strong background in conducting sales enablement and customer product trainings

+ Experience and skill with delivering complex concepts in a simplified way

+ Experience creating content and presenting in both a 1:1 and group settings

+ Experience leading, retaining, and growing high-performing teams

+ Experience leading a multi-layered, global organization

+ You are intellectually confident with a track record of being in the top 10% of what you do both personally and professionally. You persevere (never give up attitude) and possess a winning mindset in all that you do.

+ You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution.

+ You possess a growth mindset and are curious in your approach to life. You demonstrate a desire to learn and embrace coaching to continuously adapt andevolve.

+ You have a strong sense of responsibility to those around you, owning your responsibilities while supporting others in theirs.You desire to lead, not just manage. You desire to mentor, not just direct.

+ You strive to empower the people you leadbycreating an environment of high-performance, accountability, and empathy.

+ You canmove quicklywith excellent judgment while gathering informed input, valuing progress over perfection but never sacrificing quality or outcomes.

You’ll bring these professional competencies & experience

+ Multi-team, multi-practice leadership

+ Ability to develop, launch, and manage global programs

+ Project management skills essential

+ Strategic thinker and tactical developer

+ Excellent written and presentation skills

+ Excellent organization skills

+ Demonstrated success at delivering training

+ Demonstrated ability to operate in the grey, and the agility to flex

+ Strong prioritization ability and productively pushing back when needed

+ Curriculum planning skills

+ Relationship building critical

+ Basic Salesforce and MEDDIC knowledge

**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:

+ Lead a new category of enterprise software that we call Unified-CXM.

+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

+ Create a culture of customer obsession, with trust, teamwork and accountability.

**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .

To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .

**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$215,000 - $286,000 - $358,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .