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Technical Records Specialist 1

Posting Begin Date: 2025/10/17

Posting End Date: 2025/10/26

Category: Customer Service

Sub Category: Clerical & Data Entry

Work Type: Full Time

Minimum Salary: 17.94

Maximum Salary: 17.94

Pay Rate Type: Hourly

Description

Technical Records Specialist 1

Current Opening in Nampa - Base location is: 1070 Hiline, Suite 200, Pocatello

Assigned to Pre-Employment Transition Services (Pre-ETS)

Salary: $17.94 per hour (40 hours per week)

Applications will be accepted through 4:59 PM MST on the posting end date.

STATE OF IDAHO EMPLOYEES:If you are a current or temporary State of Idaho employeeyou MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will create duplicate profiles and will slow the processing of your application for a new position.

Our Vision

An Idaho where all individuals with disabilities have the opportunity to participate in the workforce and employers value their contributions.

Our Mission

To prepare individuals with disabilities for employment and career opportunities while meeting the needs of the employer.

Purpose of Position:

Works within a team model to provide Pre-Employment Transition Services (Pre-ETS) on a statewide basis to high-school age students with disabilities; performs a variety of records support functions; reviews and processes documents; understands and explains compliance with laws, rules, regulations, policies, and procedures; maintains computerized confidential records; performs related work.

Key Responsibilities:

+ Monitors incoming program information on a statewide basis and responds, routes, and/or enters data into case management system.

+ Gathers information to resolve problems and responds to inquiries.

+ Reviews, evaluates, approves, and processes records and/or documents in compliance with policies and guidance.

+ Tracks information in the case management system to identify and correct errors.

+ Receives and/or transmits information as per agency policies and procedures.

+ Engages with students, parents, vendors, and other outside stakeholders to obtain and/or provide information.

+ Answers and routes telephone calls; takes and delivers messages; greets visitors.

+ Schedules and/or coordinate meetings as required.

+ Performs other related duties as assigned.

Minimum Qualifications:

Experience:

+ Monitoring a records system to identify and correct errors:

typically gained by at least six (6) months of full-time work experience where monitoring a records system and fixing errors was a key responsibility of the job.

+ Researching a variety of sources to resolve problems:

typically gained by at least six (6) months of experience performing research and analysis of complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws, policies, and/or procedures.

+ Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments:

typically gained by at least six (6) months of full-time work experience reviewing documents or actions for compliance with laws, regulations, policies, and/or procedures.

+ Entering and retrieving data using a computerized records system:

typically gained by at least six (6) months of full-time work experience where entering and retrieving data in a computerized database was a primary function of the job.

Preferred Qualifications:

Good working knowledge of:

+ Office equipment such as printers and scanners:

typically gained through work experience using this equipment.

+ Current office software applications (e.g. Microsoft Office suite), as well as familiarity with the use of a search engine (e.g., Google, Microsoft Edge, etc.):

typically gained by at least six (6) months of experience using these applications on a regular and frequent basis.

+ Customer service skills:

typically gained through direct interaction with customers in roles such as retail associate, call center representative, front desk staff, or other client-facing positions. These skills are developed by handling inquiries, resolving complaints, and ensuring customer satisfaction in a professional and timely manner.

Recruitment Contact :

Questions about the position or the application process can be directed to Julie Davis, Human Resource Associate, 208-287-6451 or[email protected]

Benefits:

The State of Idaho offers a robust total compensation package, including but not limited to:

+ One of the top 5 retirement systems in the Nation ( PERSI (https://www.persi.idaho.gov/) ) that offers a defined lifetime benefit at retirement

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Medical, vision, and dental insurance (https://ogi.idaho.gov/) benefits that become effective first of the month following your hire date. All contributions can be pre-tax

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Life insurance for self, spouse, and children

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.