• Service Manager

    Actalent (South Windsor, CT)


    Job Title: Service Manager

     

    Job Type: Permanent

    Position Overview

    We’re hiring a skilled and motivated Service Manager to lead our Service and Customer Repair Division. This leadership role focuses on delivering outstanding customer service, managing technician schedules, and coordinating across departments to ensure smooth operations and high-quality equipment repairs.

    Key Responsibilities

    + Lead the Service and Customer Repair Division, overseeing all service and repair activities

    + Communicate directly with clients to understand needs, provide updates, and resolve issues

    + Schedule service technicians for timely and efficient job completion

    + Address customer concerns with professionalism and urgency

    + Coordinate between rental and equipment teams to maintain workflow

    + Supervise repairs, including part installations and routine maintenance

    + Partner with the Parts Manager on inventory and purchasing

    + Manage and support a team of 8–10 employees

    Required Skills & Experience

    + Proven background in service management, ideally in construction equipment or a related industry

    + Strong leadership and team-building abilities

    + Excellent communication and customer service skills

    + Organizational strength in scheduling, inventory, and multitasking

    + Ability to collaborate across departments in a fast-paced setting

    Preferred Qualifications

    + Familiarity with construction equipment and tools

    + Proficiency in Microsoft Office Suite

    + Experience in mechanical troubleshooting, field service, and parts management

    + Knowledge of inventory control and purchase order systems

    Work Environment

    This role is based in a collaborative office setting within a retail location. You’ll be part of a close-knit team that values integrity, hard work, and professional growth—representing top-tier equipment brands in a customer-focused environment.

    Pay and Benefits

    The pay range for this position is $80000.00 - $100000.00/yr.

    What We Offer

    • 401(k) with company match

    • Health, vision, and life insurance

    • Paid time

     

    Workplace Type

     

    This is a fully onsite position in South Windsor,CT.

     

    Application Deadline

     

    This position is anticipated to close on Oct 31, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.