• Bilingual Customer Service Rep

    Adecco US, Inc. (Ontario, CA)


    **Adecco** is seeking a **Customer Service Representative** to play a crucial role in ensuring every customer experience is outstanding from start to finish. You’ll be the key point of contact, connecting with customers, business partners, and drivers to make sure we deliver on our promises.

    + **Pay Rate** : $ 19.00/hr

    + **Shift** : Monday – Saturday, 10:30 AM – 6:30 PM (Wednesday off)

    + **Location:** On-site in Ontario, CA

    + **Type:** Temp to hire

    Responsibilities:

    + Communicate effectively with customers and business partners via telephone and email.

    + Handle customer inquiries and complaints in a calm, professional manner.

    + Quickly diagnose, assess, and resolve issues related to orders and deliveries.

    + Monitor the progress of delivery routes and keep all parties informed.

    + Process operational tasks, including scanning haul-away pods, verifying stamps, and handling order changes or cancellations..

    Qualifications:

    + Bilingual fluency in Spanish and English is mandatory.

    + Proficiency with Microsoft Office programs (Word, Excel, PowerPoint)..

    + High school diploma or equivalent.

    + 1+ year of related experience, preferably in a call center environment.

    + Demonstrated ability to multitask with exceptional organizational skills.

    + Strong customer service skills with a proven ability to satisfactorily resolve issues.

    + Ability to thrive under pressure while consistently delivering solutions that exceed customer expectations.

     

    Why Work with Adecco?

     

    + Payday every Friday.

    + Upskilling opportunities through the Adecco Aspire Academy.

    + Potential for permanent hire with the client.

    + Dedicated onboarding specialist.

     

    This position is managed by one of Adecco’s National Recruitment Teams, not your local Branch. To be considered, please follow the application instructions provided.

     

    Interested? APPLY NOW for immediate consideration!

     

    **Pay Details:** $19.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.