• Trouble Desk Clerk

    Adecco US, Inc. (Buckeye, AZ)


    Adecco is currently seeking to add a 2nd shift **Trouble Desk Clerk** to support the ROSS Distribution Center in Buckeye, AZ by managing and resolving merchandise processing issues. This role involves coordinating with teams up to the VP level, researching and troubleshooting concerns using Ross systems, and ensuring smooth communication between the DC and NY Trouble Desk.

    Key Responsibilities:

    + Monitor and manage reported issues via the Trouble Tracker Report.

    + Communicate resolutions to DC associates and NY Trouble Desk.

    + Provide top-notch internal and external customer service.

    + Research and resolve merchandise processing issues using Ross applications.

    + Identify recurring problems and escalate as needed.

    + Collaborate with departments like Transportation and IC/QA on misrouted freight, RTVs, and shipping issues.

    + Track and follow up on open trouble cases to meet department goals.

    + Assist with special requests, including documentation and validation tasks.

    + Able to train in 1st shift until February 2026 , then transition permanently to 2nd shift ( 2pm -10pm)

    What You Bring:

    + Minimum 1 year of distribution experience.

    + Strong written and verbal communication skills.

    + Ability to type 50 WPM.

    + Proficiency in MS Office, especially Outlook and Excel.

    + Detail-oriented with strong organizational skills.

    + Ability to multitask in a fast-paced environment.

    + Strong initiative and problem-solving abilities.

    Work Environment:

    + Warehouse and office setting.

    + Requires computer use, standing, walking, and occasional lifting (up to 10 lbs).

     

    Join Adecco at ROSS and be a part of a dynamic team that keeps our distribution operations running smoothly! Apply today.

     

    **Pay Details:** $20.48 to $21.48 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.