• Gumbo Limbo - Guest Services Specialist - P/T

    City of Boca Raton (Boca Raton, FL)


    Gumbo Limbo - Guest Services Specialist - P/T

     

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    Gumbo Limbo - Guest Services Specialist - P/T

     

    Salary

     

    $19.99 - $22.01 Hourly

     

    Location

     

    Boca Raton, FL

     

    Job Type

     

    Part-Time

     

    Job Number

     

    04443

     

    Department

     

    Recreation Services - BPD

     

    Division

     

    Gumbo Limbo 64/31032

     

    Opening Date

     

    10/17/2025

     

    Closing Date

     

    10/27/2025 11:59 PM Eastern

    FLSA

    Non-Exempt

     

    Bargaining Unit

     
     

    + Description

    + Benefits

    + Questions

     

    General Statement of Job

    Location:

    Gumbo Limbo Nature Center

    Schedule:

    Tuesday, Wednesday, and Sunday: 8:30 am - 4:30 pm.

     

    Weekend, Evenings, and Holidays as required.

    General Definition of Work:

    Performs intermediate paraprofessional clerical work and assists with the daily operations of the community center and box office; provides customer service in a municipal office setting. Work is performed under general supervision.

    Essential Functions

    + Completes lead work in box office and at front desk.

    + Provides exceptional customer service.

    + Provides research and analysis of various programs.

    + Implements customer service training programs.

    + Resolves customer issues.

    + Processes customer refunds and cancellations.

    + Handles token machine cash outs and money collection.

    + Relays accurate information to the public.

    + Acts as a receptionist, answers telephone inquiries.

    + Operates standard office equipment.

    + Provides tours to new staff and to the public.

    + Provides back-up for ride operators.

    + Creates spreadsheets to track attendance figures.

    + Completes daily deposits.

    + Maintains and updates customer records.

    Related Tasks:

    + Prepares and checks forms, records, and applications for accuracy, completeness, and conformity to established standards.

    + Creates flyers, signs, posters, and other promotional materials as needed.

    + Assists with special events.

    + Assists with room set-ups and breakdowns.

    + Performs related tasks as related.

     

    Knowledge, Skills and Abilities

    Knowledge of:

    + Standard office practices, procedures, equipment, and clerical techniques.

    Skilled in:

    + Microsoft Office programs, business English, spelling and arithmetic.

    Ability to:

    + Make arithmetical calculations and file alphabetically.

    + Establish and maintain effective working relationships with associates and the general public.

    + Understand and follow oral and written instructions.

    + Operate basic video and audio equipment.

    + Learn new computer programs.

     

    Minimum and Preferred Qualifications

    Education and Experience:

    + Any combination of education and experience equivalent to graduation from high school.

    + Two (2) years of experience with Microsoft applications.

    + Two (2) years of experience with cash handling.

    + Two (2) years of customer service and office work experience.

    Special Requirements:

    + Possession of a valid State of Florida Class "E" driver's license with no more than six (6) points in a three (3) year period.

    POST-OFFER BACKGROUND REQUIREMENTS:

    The background check process for this position may include:

    + Criminal Background Check

    + Employment Verification

    + Motor Vehicles Report (MVR) Check

    + Workers' Compensation

    + Physical

    + Drug and Alcohol Screen

     

    The City of Boca Raton is an Equal Opportunity (https://www.myboca.us/1226/Equal-Employment-Opportunity) , Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

    CITY OF BOCA RATON - BENEFITS SUMMARY

    Part-Time Employees

     

    ELIGIBILITY REQUIREMENTS: To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year

     

    PAID LEAVE: Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employee's supervisor. This paid leave has no cash value at separation of employment.

     

    MISSION SQUARE 457 DEFERRED COMPENSATION PLAN: Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.