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**Job Family:** Customer Services

**Req ID:** 471766

Pioneeringin America, from the first mile to the last. This is what drives us!

For more

than 160 years, Siemens has been an integral provider of infrastructure,

electrification, and transportation solutions in the United States. Rail

systems must do one thing above all: run. With modern maintenance solutions –

from diagnostics to data-based action recommendations, from quick delivery of

replacement parts to strategically planned modernization – we ensure your

systems' highest reliability and availability: 100% Railability. We are

constantly developing new, intelligent mobility solutions that increase the

availability of infrastructure for society, optimize route usage and create a

new quality of travel.

Good service

means we are there for our partners and customers when they need us – and

beyond. That is because we define ourselves by what we do. Every day, every

hour, every minute. We help our customers move the world.

AboutSiemens Mobility Customer Service:

Siemens

Mobility Customer Services supports the full lifecycle of rail assets, offering

long-term maintenance, technical services, digital diagnostics, and

modernization for Siemens and third-party rolling stock. Our mission is to

ensure maximum reliability, availability, and performance of our customers’

fleets through innovation and operational excellence.

PositionOverview:

Siemens

Mobility is seeking a Solutions Engineering Manager – Reliability to lead a

high-impact team focused on ensuring the long-term performance of our passenger

rail fleets, including flagship projects like the Amtrak Intercity Trainset

(ICT).

This role is

ideal for an experienced engineer with a background in rail (Rolling Stock),

aerospace, or heavy transportation industries who thrive in a fast-paced,

cross-functional environment.

What yourday may look like:

TeamLeadership & Development

+ Leadand mentor a team of service engineers and test specialists.

+ Fostera culture of ownership, accountability, and continuous improvement.

+ Drivetowards the goal of delivering world-class root cause analysis and correctiveaction implementation.

+ Coordinatecross-functional collaboration with Rolling Stock, Field Services, and DigitalServices teams.

ReliabilityEngineering & Issue Resolution

+ Overseeroot cause analysis and corrective action planning for recurring failures(e.g., HVAC, doors, propulsion).

+ Driveimplementation of engineering change notices (ECNs) and system upgrades toimprove fleet reliability.

+ Managemitigation strategies and prioritization of issues.

Process& Project Management

+ Developand maintain engineering workflows for issue tracking, resolution, anddocumentation.

+ Ensuretimely delivery of technical solutions aligned with TSSSA obligations andcustomer KPIs.

+ Supportdigitalization of maintenance documentation and diagnostics platforms.

StakeholderEngagement

+ Serveas the primary engineering interface for customer reliability concerns.

+ Collaboratewith internal stakeholders to align on priorities, budgets, and resourceplanning.

+ Presenttechnical findings and improvement plans to senior leadership and customers.

What willmake you successful in this role:

+ Bachelor’sdegree in Mechanical, Electrical, or Systems Engineering (Master’s preferred).

+ Atleast 7+ years of experience in **rail, aerospace, or heavy transportationindustries.**

+ Dynamicpeople leader focused on team engagement, growth, and results.

+ Proventrack record leading engineering teams and driving reliability program success.

+ Strongunderstanding of rail vehicle systems and maintenance practices.

+ Familiaritywith digital diagnostics and Technical Support & Spares Supply Agreements(TSSSA) frameworks.

+ Excellentcommunication, leadership, and problem-solving skills.

What willmake you stand out:

+ Experiencewith Siemens rolling stock platforms (e.g., Charger Locomotives, VentureCoaches).

+ PMPor Six Sigma certification is a plus.

Whyyou'll love working for Siemens!

+ Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1!

+ Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impact andfinancial success.

+ Wedo the right thing. We stand for green innovations and meaningful solutionswith impact on customers, ecosystem partners, society, and environment.

+ Weare frontrunners in digitalization and building platforms. Therefore, we arehiring ambitious forward-thinkers who want to have a real impact.

+ Solvethe world's most significant problems – Be part of exciting and innovativeprojects.

+ Opportunitiesto contribute your innovative ideas and get paid for them! Take advantage ofour Tuition Reimbursement program, Mentor Programs, and your developmentthrough online learning. We operate daily with a growth mindset - that's whySiemens consistently ranks on the Fortune World's Most Admired Companies list!

+ Employeeperks and discounts in addition to our 401k match and generous Paid Time Off!

Siemens

offers a variety of health and wellness benefits to employees. **Detailsregarding our benefits can be found here:** https://www.benefitsquickstart.com/siemens/index.html .

Candidates should be willing to work in

non-climate-controlled environments and inclement weather if required or if

applicable.

This

position is located in Sacramento, CA. **The salary range for this position inSacramento, CA $137,088- $184,926 per year and the annual incentivetarget is 10% of the base salary.** The actual salary/wage offered may be

lower or higher depending on the budget and candidate experience, knowledge,

skills, and qualifications.

Join the growing team at

our world-class train Customer Service facility in Sacramento, CA. Siemens

Mobility, Customer Service Division is the North American market leader in

passenger locomotives and coaches, and light rail vehicles!

What excitedour people about Siemens Mobility Customer Service?

YouTube Siemens Mobility Customer Service (https://youtu.be/gPQLsTSLICc?si=GMiF2thUI8KaRrlN)

\#LI-FC

$137,088 $184,926 10%

**Organization:** Mobility

**Job Type:** Full-time

**Category:** Engineering