• Parts Shop Expediter

    Wheeler Machinery (Salt Lake City, UT)


    Parts Shop Expediter

     

    Salt Lake City, UT

     

    Job Type

     

    Full-time

    Description

    Wheeler Machinery is seeking a highly motivated Parts Shop Expediter at our Salt Lake City, Utah location. This role is integral to our daily operations, addressing the needs of our technicians and supporting the broader business. This is a full-time benefited position. Keeping safety first in all tasks while utilizing TRACK/Tyfoom is pertinent to the success of this role. This role will be responsible for the fulfilling and management of all parts transactions to shop and field operations.

    Duties & Responsibilities:

    + Support the day-to-day operations of the business.

    + Curate necessary parts or generated lists from Service Operations.

    + Understand and target OTIF/OTIL opportunities in the shop order process.

    + Order parts for technicians, ensuring proper need-by dates and order methods are utilized.

    + Expedite backorder parts to minimize delays.

    + Communicate ESD and challenged part concerns, providing actionable plans to address them.

    + Be physically embedded in the responsible area, ensuring close coordination with the Service & Parts Operations teams.

    + Generate return requests on the same day to improve efficiency.

    + Create KTRAC tags for core inspections within the same day of receipt.

    + Assist the shop in expediting and tracking returns, reman core credits, and warranty issues.

    + Facilitate “Need Now” parts pulling (low line level) to meet urgent demands.

    + Work with team leads and shop supervisors to target area needs for parts and processes.

    + Support the Rental Service Operations within assigned territory.

    + Order and fulfill any vendor-based parts supported by the Parts Department by creating purchase orders direct to work orders.

    Required Qualifications:

    + Safety: A continuous commitment to working safely.

    + Teamwork: Willing to promote a teamwork attitude working closely with all departments throughout the company as well as a team building attitude.

    + Customer Service Proficiency/Aptitude: Ability to add value to our products and service. Build relationships between our dealership and both internal and external customers.

    + Strategic Organization: Need to have the ability and self-discipline to use time, energy, resources, etc. in an effective way to achieve department and company objectives.

    + Ownership: Ability to envision and understand a described goal, objective, concept, or strategy and takes the initiative to get there.

    + Communication: Ability to work and communicate well with co-workers and customers. Reacts well under pressure.

    + Understands the urgency of our industries and the need for getting their equipment repaired as quickly as possible.

    + Understands problem ownership. When given a problem will take ownership of it and determine a solution for the customer while maintaining the integrity of the Wheeler team

    + Understanding of Wheeler Machinery & vendor logistic networks.

    + Time Management: Will possess time management skills to keep current on needs of the operation inside and out of their designated area.

    + Willing to be a solution for any request asked and facilitate the need directly or involve other resources. Always be willing to jump in and learn more about process and procedures that are new and not new to them.

     

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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)