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Job Description:

Primary Objective:

This is a paid, part-time role designed for students pursuing a two-year technical degree. The program typically spans 1–2 semesters or longer with ~25-30 hours/week during the academic term. Students will work alongside MTS Field Service Technicians and Engineers at customer sites across the metro-Detroit region to:

+ Understand fundamentals of servo-hydraulic and electromechanical systems

+ Develop core diagnostic and troubleshooting skills

+ Gain exposure to real world customer service environments

+ Practice hands-on calibration and repair under experienced mentorship

+ Strengthen communication and interpersonal skills by working directly with customers and cross-functional teams

Strong performers may be considered for full-time roles after graduation. If interested, please work with your school's internship coordinator and submit an application.

Major Areas of Accountability:

Installation & Commissioning

+ Assist in setting up and configuring equipment at customer sites.

+ Learn safety protocols, compliance standards, and the MTS Corporate and Field Service Quality System.

Preventive & Corrective Maintenance

+ Support routine inspections and repairs including calibrations and diagnosing equipment problems to the sub-sections of the systems (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.

+ Document service activities and learn diagnostic tools.

Customer Support & Training

+ Shadow service engineers during customer interactions to learn the basics about assigned customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.

+ Help deliver basic guidance and support to MTS customers.

Technical Support & Remote Services

+ Participate in remote diagnostics and troubleshooting.

+ Collaborate with technical teams to resolve service tickets.

Other duties and special projects as assigned.

Qualifications:

+ Willingness to travel to local customer sites in the metro Detroit area as well as for optional rotation(s) at Headquarters in Eden Prairie, MN.

+ Must possess a valid driver’s license and able to obtain automobile/liability coverage.

+ Experience in support and service preferred.

+ Good oral and written English communication skills.

+ Basic MS-Office computer and software skills.

+ Ability to work with a high degree of personal discipline.

+ Problem solving and analytical skills.

Physical Demands (US only):

_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

While performing the duties of this job, the employee is required to lift **10 pounds (4.6 kilograms)** , lift and/or move up to **50 pounds (22.7 kilograms)** frequently, and lift and/or move more than **50 pounds (22.7 kilograms)** occasionally. The employee will engage in pulling/pushing, carrying, and working above their shoulder. This role requires walking, standing, sitting, stooping (bending at the back/shoulders), squatting, kneeling, bending, and in rare cases climbing activities. The employee will be required to operate a motor vehicle as part of their remote working position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and troubleshoot defects or abnormalities in the work.

Compensation Information:

Hourly rate for this position ranges from $19 - $26 dependent on relevant education and experience.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._