• Client Relations Supervisor

    Unilever (Los Angeles, CA)


    Client Relations Supervisor

     

    Department:Clinic Management

     

    Join the team behind Hollywood-s most iconic glow.

     

    Melrose Skin Clinic, home to Hollywood-s most iconic glow, is seeking a poised, polished, and results-drivenClient Relations Supervisorto join our luxury medical aesthetic team. This role is ideal for someone who thrives in an elegant, client-focused environment, has a passion for skincare and wellness, and finds fulfillment in creating lasting client relationships rooted in trust and transformation.

     

    As aClient Relations Supervisor, you will be the face of our clinic-guiding clients through their personalized skincare journeys, offering expert recommendations, and curating experiences that embody the sophistication and results-driven reputation of Kate Somerville.

     

    This role offers a Full-Time (Tuesday-Saturday) opportunity and includes Front Desk Concierge responsibilities designed to deliver a seamless white-glove experience from the very first -hello.-

    Key Responsibilities:

    + Conduct luxury, sales-focused client booking via phone, email, and text-listening deeply to client goals and suggesting treatment and product enhancements tailored to their needs.

    + Maintain an elevated level of professionalism and warmth in all client interactions, ensuring every touchpoint reflects the Kate Somerville brand.

    + Possess comprehensive knowledge of all aesthetic treatments, including benefits, results, and appropriate pairings.

    + Provide introductory consultations to new clients, curating personalized treatment and product recommendations.

    + Achieve and exceed sales goals across memberships, treatment packages, and retail.

    + Drive client retention and rebooking through thoughtful follow-up and personalized communication.

    + Contribute to the clinic-s reputation by achieving review and client satisfaction goals.

    + Act as a true ambassador of the brand-cultivating referrals, participating in community outreach, and representing the essence of Melrose luxury.

    + Deliver -White Glove- service that goes above and beyond expectations, ensuring each client leaves feeling valued and radiant.

    Qualifications:

    + Proven experience in luxury sales, ideally within the medical spa, skincare, or wellness industries.

    + Exceptional interpersonal and communication skills, with a genuine client-first mindset.

    + Strong understanding of aesthetic treatments, skincare products, and beauty industry trends.

    + Track record of consistently meeting or exceeding sales goals.

    + Ability to thrive in a fast-paced, high-touch environment while maintaining grace under pressure.

    + Availability to work evenings, weekends, and select holidays.

    What We Offer:

    + Competitive Compensation based on experience and schedule

    + Performance-Based Monthly Bonuses

    + 401(k) with Company Match

    + Exclusive Employee Discounts on Kate Somerville products and Melrose Skin Clinic treatments.

    + Ongoing Education & Training Programs to refine your expertise and product knowledge

    + Medical, Dental, and Vision Insurance

    + Life, Accident, and Disability Coverage

    + Paid Holidays and Additional Perks

     

    Why You-ll Love It Here

     

    You-ll be part of an intimate, high-performing team within one of Los Angeles-s most renowned luxury skincare destinations. Every day brings the opportunity to transform confidence, elevate beauty, and deliver results that go far beyond the surface.

     

    If you-re ready to combine your passion for skincare with the polish of luxury hospitality-we invite you to join the glow

    You-ll Do:

    + Cultivate long-term client relationships through expert product and treatment recommendations.

    + Manage phone, e-mail, and in-person bookings with precision and grace.

    + Achieve sales goals for memberships, treatment packages, and retail products.

    + Deliver white-glove service that embodies the sophistication of Kate Somerville.

    + Support day-to-day clinic operations, ensuring every client experience feels seamless and luxurious.

    What We-re Looking For:

    + Proven sales experience in luxury, skincare, or medical aesthetics.

    + Exceptional communication and a polished, professional demeanor.

    + Passion for beauty, wellness, and client care.

     

    If you-re ready to blend luxury, science, and service-join the glow at Melrose Skin Clinic!

     

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    The expected pay range for this position is $70,000 to $75,000. The exact rate is determined by various factors including experience, skills, education, geographic location, and budget.

    #L1-KY1

    At Kate Somerville, we believe diverse teams drive business results and create a better future every day for our employees, consumers, partners, and communities. We want diversity of thought on every single team- to make better decisions, launch ground break innovations, and challenge the status quo to unlock growth. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at (310) 623-6856 or [email protected]

     

    Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

     

    EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status