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We are looking for a **Principal Technical Program Manager** interested in building products from 0->1 and driving cross org initiatives that focus on the Teams Client Reliability and Feedback actionability. You will be working closely with global product, engineering, and customer feedback team to improve overall Teams Client Reliability

As a **Principal Technical Program Manager** for client reliability and feedback actionability, you will lead cross org initiatives to build technical products to improve Teams client reliability and validate them through customer feedback. Building 0->1 scalable AI agentic solutions that improve actionability for entire organization will be the unique opportunity and key to drive feedback actionability together with reliability. To achieve this, the candidate needs to have deep knowledge and technical skills in these areas and the ability to collaborate with multiple teams, analyze data, manage deliverables, and make constant tradeoffs. The role combines business skills, technical expertise, leadership, data analysis, holistic thinking, operational excellence, and cross team collaboration. It's a key role to motivate the organization to build AI solutions together and reduce operational overhead.

What is working on Microsoft Teams like? We’re in a fast-moving environment that lets us explore, iterate and deliver value to customers. Our culture is open, respectful, and empowering. There are ample opportunities to present ideas and work directly with executives and customers to collect feedback. Our colleagues are among the best in the industry and have worked on some of the most successful products in the world. We share an immense passion for the customer and user experiences that surprise and delight the people that use them.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Lead technical Product Management for agentic AI solutions from inception, focusing on productivity, metrics monitoring systems, and client log management.

+ Demonstrate thought leadership and systems thinking through system design, technical architecture understanding, and influencing engineering decisions.

+ Accountable for driving large-scale, cross-organizational programs (e.g., Teams Reliability), leveraging robust data analysis and insights.

+ Forge strong partnerships with customer feedback teams, product feature teams, and external customers to ensure success and goal achievement.

+ Define critical metrics and KPIs for program performance; track progress via dashboards, status communication, and low-code automation.

+ Lead and actively participate in monthly LT forums; present program progress, risks, and dependencies; manage escalations effectively.

Qualifications

Required Qualifications:

+ Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 10+ years of related Product AND Program management experience. Track of records of building technical products with engineering partnership.

+ Exceptional cross-group and interpersonal skills, with the ability to clearly articulate needs and requirements from a tenant perspective.

+ Strong skillset in project management, leadership, dependency management, and cross-group collaboration, with a proven track record of managing complex projects involving multiple partners.

+ Excellent written, verbal communication and presentation skills across all organizational levels, both technical and non-technical.

Preferred Qualifications:

+ Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 8+ years of experience managing cross-functional and/or cross-team projects.

+ Experience in building AI Products that focus on productivity improvements for different user persona.

+ Innate curiosity and the ability to thrive in an ambiguous, fast-changing startup environment. Self-starters and innovators with a positive, collaborative attitude and a bias for action are encouraged to apply.

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 26th, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .