"Alerted.org

Hiring for Member Services Representative

Client: SCAN Health

Job Type: Contract

Pay Rate: $21/hr

Shift:

+ Training: 7 weeks, Monday–Friday, 8:00 AM – 4:00 PM PST

+ Post-Training: 8-hour shifts between 6:00 AM – 8:00 PM PST

Job Description:

As a Member Services Representative, you will be the primary point of contact for SCAN Health members, providing support and guidance regarding their health plan benefits. Your role is to ensure member satisfaction by delivering exceptional customer service and resolving inquiries related to eligibility, referrals, claims, and other plan services. This remote position offers flexibility and the opportunity to make a meaningful impact in members’ healthcare experiences.

Key Responsibilities:

+ Serve as the first point of contact for members with questions about their health plan benefits.

+ Provide accurate and timely information regarding eligibility, referrals, claims, and coverage details.

+ Advocate for members by resolving issues and ensuring a positive experience.

+ Maintain a professional, empathetic, and helpful demeanor in all interactions.

+ Document member interactions and follow up as needed to ensure resolution.

Required Skills:

+ Minimum 2 years of experience in a call center or customer service environment.

+ Bilingual proficiency in Korean, Mandarin, Cantonese, or Vietnamese is strongly preferred.

+ Strong communication and problem-solving skills.

+ Ability to work independently in a remote setting with a reliable WiFi connection and home-office setup.

Preferred Qualifications:

+ Experience in the health plan or healthcare industry.

+ Familiarity with health insurance terminology and processes.

Why Join Us?

Be part of a team that values exceptional service and supports your professional growth. SCAN Health offers a collaborative and inclusive work culture, remote flexibility, and the opportunity to help members navigate their healthcare benefits with confidence and care.

If you’re interested or know someone who might be, reply to this email [email protected].

Looking forward to connecting with you!

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.