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Customer Service Representative – Pittston, PA

Are you passionate about helping others and looking for a fulfilling career with growth potential? Join our team in Pittston, PA as a Customer Service Representative!

Training:

+ In-office training begins at 9:00 AM EST.

Operating Hours:

+ 7:00 AM – 9:00 PM EST

+ Onsite schedules available, Monday – Friday (8.5-hour shifts)

Compensation:

+ Hourly pay plus incentive pay

Career Path:

+ Pathway to obtain insurance licensing

+ Opportunities for advancement into leadership roles

Why Join Us?

+ Make a Difference: Provide support and peace of mind to small business owners.

+ Growth Opportunities: Our company has experienced 400% growth, creating ample opportunities for advancement.

+ Fantastic Culture: Enjoy a friendly, team-oriented, and laid-back environment, supported by engaged management.

+ Comprehensive Training: Our dedicated training team will ensure you’re fully prepared and confident in your role.

Job Description:

+ Deliver industry-leading service standards by providing prompt, one-call resolution to client inquiries.

+ Multitask efficiently between documentation, phone calls, and follow-ups.

+ Foster a collaborative, team-focused environment centered on customer service and company growth.

Primary Responsibilities:

+ Answer incoming calls from current clients regarding policy questions, requested changes, or updates.

+ Build and grow existing client relationships.

+ Save cancellation requests and set up autopay as needed.

+ Ensure timely and accurate entry of all inbound leads.

+ Follow up on outstanding items and provide thorough documentation.

Requirements:

+ Strong customer service and communication skills (phone and email)

+ Dependable, punctual, and able to multitask in a fast-paced environment

+ Professional attitude and a desire to help others

+ Willingness to learn and grow within the company

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.