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Care Coordinator Needham, MA | Full-Time Griswold Home Care – Needham Office Be the Heart of Compassionate Care in Your Community At Griswold Home Care in Needham, MA, we’re searching for a Care Coordinator who will be the first warm and welcoming voice families, caregivers, and partners hear when they reach out. You’ll play a crucial role in connecting people to trusted home care services that empower seniors and individuals with disabilities to live independently and safely. If you’re a detail-oriented, empathetic communicator who thrives on helping others, this is your opportunity to make a meaningful difference every day. What You’ll Do * Serve as the primary point of contact for incoming calls, emails, and texts—responding promptly and professionally to families, caregivers, job seekers, and referral partners. * Assist families in coordinating personalized home care plans tailored to seniors and individuals with disabilities. * Match caregivers to clients based on needs and compatibility, fostering successful, lasting relationships. * Schedule caregiver shifts and quickly fill urgent or last-minute openings to ensure continuous care. * Conduct caregiver interviews, background checks, and onboarding, maintaining thorough and compliant records. * Collaborate with your team through a shared on-call rotation to provide reliable, ongoing care coverage. Who You Are * A warm, friendly, and calm communicator who excels in phone, email, and text interactions. * Highly organized with strong attention to detail and the ability to multitask effectively in a fast-paced environment. * A team player who values collaboration and a supportive workplace culture. * Possess a high school diploma or GED (college or healthcare experience is a plus). * Comfortable using Microsoft Office (Word, Excel, Outlook). * Experience in caregiving, staffing, or customer service is advantageous but not required. What We Offer * Competitive salary with opportunities for growth and advancement. * Health insurance options to keep you and your family covered. * 401(k) plan with potential employer match to help secure your future. * Paid Time Off and Paid Medical Family Leave for work-life balance. * A supportive, team-oriented environment where your contributions truly matter. * The chance to make a meaningful impact by connecting people to life-changing care. About Griswold Home Care – Needham We empower seniors and individuals with disabilities to live independently in their own homes. Our Needham office supports clients, families, and caregivers with compassionate, professional, and reliable service—making a positive difference in the community every day. Ready to be the first connection and ongoing support for trusted care? Apply today and join our team!