• Lead Desktop Support Technician

    Cognizant (New York, NY)


    **Job Role:** Lead Desktop Support Technician

    **Job Location** : New York City, NY (Onsite)

    Job Summary

    We are seeking a seasoned IT professional with extensive experience in corporate IT environments to join our team as a Lead Desktop and IT Support Specialist. This role is ideal for someone who thrives in structured enterprise settings and has a strong background in helpdesk systems, executive-level support, and cross-platform environments.

    Responsibilities

    • Hands and Feet Support: This includes on-site technical assistance for hardware and software issues, physical installation, replacement, and troubleshooting of IT equipment, and other related tasks as required by the client.

    • Provide white-glove IT support to executive leadership and high-profile users.

    • Manage and troubleshoot helpdesk systems and ensure timely resolution of technical issues.

    • Support and maintain Mac and Windows environments, including OS upgrades, patching, and performance optimization.

    • Administer and support Mobile Device Management (MDM) platforms.

    • Set up, maintain, and troubleshoot AV technologies (e.g., Logitech, HP conferencing systems).

    • Ensure robust and secure network connectivity, including enterprise-grade Wi-Fi and basic networking fundamentals.

    • Working knowledge of Active Directory

    • Support applications such as Adobe, Smartsheet, DocuSign, Visio and MS Office

    • Work with vendors for electrical and low voltage cabling work

    • Collaborate with cross-functional teams to support application usage and integration.

    • Help manage office build out projects for IT equipment deployment, setup, and installation

    • Managing the daily operations (Work assignment - unassigned queue management)

    • Manage Tier 1/2/3 support tickets and following proper escalation paths

    • Coordinate with 3rd party on IT related issues

    Skillsets

    • Expertise in MacOS and Windows OS environments.

    • Hands-on experience with MDM solutions (e.g., Jamf, Intune).

    • Familiarity with AV technologies such as Logitech Rally, HP conferencing tools.

    • Solid understanding of networking fundamentals and enterprise Wi-Fi systems.

    • Working knowledge of Active Directory

    • Proficiency in enterprise applications including Adobe Creative Suite, Smartsheet, DocuSign, Microsoft Visio and Microsoft Office Suite

    Qualifications

    • Minimum 8-10 years of overall experience in desktop/EUC support

    • Possess strong experience in incident management and end user tools.

    • Demonstrate proficiency in networking and service desk application support.

    • Exhibit excellent problem-solving skills and attention to detail.

    • Have a solid understanding of IT service management principles.

    • Display strong communication and interpersonal skills.

    • Hold a relevant degree or equivalent experience in IT or related field.

    Certifications Desired:

    • ITIL Foundation Certification or equivalent in IT Service Management

    Salary and Other Compensation:

    Applications will be accepted until 10/31/2025

     

    The annual salary for this position is between $75,800- $90,000 depending on experience and other qualifications of the successful candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

     

    **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Medical/Dental/Vision/Life Insurance

    • Paid holidays plus Paid Time Off

    • 401(k) plan and contributions

    • Long-term/Short-term Disability

    • Paid Parental Leave

    • Employee Stock Purchase Plan

     

    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.