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GOVERNMENT OPERATIONS CONSULTANT III - 60073958

Date: Oct 16, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 862970

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 60073958

Pay Plan: Career Service

Position Number: 60073958

Salary: $65,000 - $70,000 Annually (based on experience)

Posting Closing Date: 10/30/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Job Title: GOVERNMENT OPERATIONS CONSULTANT III

Department of Children and Families – Office of Quality and Innovation

Office of Workforce Wellness

Working Title: Workforce Wellness Analyst

Position: Government Operations Consultant III

Position Number: 60073958

Salary: $65,000 - $70,000 Annually (based on experience)

** This is not a telework position. The selected candidate will work from a DCF Office. Preference Tallahassee and/or Central area.

This position requiresfrequent travel. The selected candidate must be available for frequent travel throughout the state to conduct trainings.

What you will do:

Summary

The Office of Quality and Innovation (OQI) serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families.

This position is located on OQI’s Workforce Wellness Team. Consistent with Florida Statutes 402.402(3), this team is dedicated to preventing and reducing secondary traumatic stress and burnout among child protective investigations staff. We achieve this through staff recognition, critical incident support, leadership training, self-care education, and ongoing monitoring and intervention. Our goal is to strengthen resilience, promote well-being, and sustain a healthy, motivated workforce.

This position will have a particular focus on engaging in trainings/offerings, data and trend analysis, and creating/employing strategies to increase retention statewide. Additionally, the role will provide support to the unit’s offerings connected to staff wellness and Critical Incident Stress Management. Additional duties and responsibilities include but are not limited to:

+ Engage the workforce through work site visits, focus groups, trainings, surveys, and mobilizing support.

+ Conduct curriculum research and design to ensure the intent the purpose and intent of trainings is met.

+ Provide selected peer supporters with ongoing support and training to best serve the workforce

+ Provide logistical support for peer supporters activated to serve the workforce following trauma or critical incidents

+ Employ effective techniques and strategies for removing barriers and ensuring successful access to wellness programs

+ Serve as a performance improvement consultant and offer potential solutions to barriers identified

+ Engage in learning opportunities to advance workforce wellness

+ Collect, analyze, and make decisions based on workforce feedback about wellness needs and offerings

Requirements:

+ 5+ years working in a social services agency

+ 4+ years of professional work experience as a trainer or facilitator for large adult learner audiences

+ 2+ years of professional work experience leading trainings related to team building, employee wellness, and retention

+ Current Certification in Critical Incident Stress Management (CISM)

Preferred Qualifications:

+ Bachelor’s degree (or substitute at least 4 years of work experience in social services field)

+ Certification in Peer Support

+ Experience with peer-to-peer programs in large public service and/or first responder organizations

+ Experience providing staff development offerings via various modalities (online, in-person, focus groups, etc.)

+ Professional Training and/or Facilitation experience

+ Experience in staff retention efforts and analysis.

+ Professional experience engaging staff in wellness and resilience related offerings

+ Demonstrated ability to lead emotionally supportive group conversations with empathy, confidence, and adaptability

+ Strong background in public speaking, with the ability to engage large audiences while managing tone, flow, engagement, and energy

+ Demonstratedability to lead emotionally intelligent discussions on sensitive topics such as burnout, self-care, and professional boundaries

Knowledge, Skills, and Abilities:

+ Embrace flexibility and change

+ Strong communication skills, including public speaking, writing, and presenting

+ Excellent team facilitation skills

+ Ability to adapt in real time to group dynamics, maintain audience engagement, and read and respond to participant cues.

+ Experience in retention/wellness curriculum design or other wellness programming capacity

+ Public speaking and group leadership skills, with the ability to manage large audiences and deliver content in an entertaining, informative manner.

+ Effective time management and ability to meet deadlines

+ Ability to streamline complex processes

+ Ability to fact-find, identify trends, root causes, and effective practices from data

+ Proficient in systems-thinking across operational locations, department programs, and government agencies

+ Ability to establish and maintain effective working relationships with others

+ Ability to make decisions and recommend solutions

+ Ability to lead emotionally intelligent discussions on sensitive topics.

+ Capable of working with a high degree of independence, determining work priorities, and ensuring proper delivery of retention/wellness resources

+ Proficient in collaborating within a cross-functional team

+ Advanced skills in Microsoft Office Suite

+ Consistently demonstrate a high level of professionalism and relatability in interactions and personal presentation

+ Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence

+ Effectively resolve low-level conflict with strong interpersonal skills

+ Model collaboration, optimism, and engagement

Candidate Profile (application) must be completed in its entirety.

Include supervisor names and phone numbers for all periods of employment.

Account for and explain any gaps in employment so that the hiring process is not delayed.

Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

It is unacceptable to use the statement “See Resume” in place of entering requested information on application.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

About Department of Children and Families:

Mission:The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality out comes for those we serve.

To learn more please visit https://www.myflfamilies.com/.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employmentper F.S. 110.113,and enrollment must be completed within the first 30 calendar days of your appointment.

BACKGROUND SCREENING REQUIREMENT:It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Qr code Description automatically generated

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.Background screening shall include, but not be limited to fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE)and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32303 DELRAY BEACH, FL, US, 33445 BLOUNTSTOWN, FL, US, 32424 FORT PIERCE, FL, US, 34945 NAPLES, FL, US, 34113 BROOKSVILLE, FL, US, 34602 LARGO, FL, US, 33777 BARTOW, FL, US, 32644 LAUDERDALE LAKES, FL, US, 33319 PORT ST. LUCIE, FL, US, 34983 LAKE WALES, FL, US, 33853 LAKE CITY, FL, US, 32055 ORLANDO, FL, US, 32807 FT LAUDERDALE, FL, US, 33314 FT WALTON BCH, FL, US, 32548 CRESTVIEW, FL, US, 32583 GAINESVILLE, FL, US, 32601 SAINT PETERSBURG, FL, US, 33712 CITRA, FL, US, 32113 VERO BEACH, FL, US, 32967 BRADENTON, FL, US, 34205 ST AUGUSTINE, FL, US, 32092 MIAMI BEACH, FL, US, 33162 PALM BAY, FL, US, 32907 HOLLYWOOD, FL, US, 33021 FLEMING ISLAND, FL, US, 32003 BOYNTON BEACH, FL, US, 33426 ENGLEWOOD, FL, US, 34295 EBRO, FL, US, 32437 BUSHNELL, FL, US, 33513 BAY PINES, FL, US, 33744 TAMPA, FL, US, 33609 CENTURY, FL, US, 32535 PLANT CITY, FL, US, 33560 CHIEFLAND, FL, US, 32644 STUART, FL, US, 34997 HIALEAH, FL, US, 33016 FORT LAUDERDALE, FL, US, 33315 CORAL GABLES, FL, US, 33156 DELAND, FL, US, 32720 CASSELBERRY, FL, US, 32707 LAKE ALFRED, FL, US, 33850 JACKSONVILLE, FL, US, 32204 LEE, FL, US, 32059 CANTONMENT, FL, US, 32533 PORT CHARLOTTE, FL, US, 33954 SARASOTA, FL, US, 34232 KEY BISCAYNE, FL, US, 33149 BOCA RATON, FL, US, 33434 COCONUT CREEK, FL, US, 33063 APOPKA, FL, US, 32703 KISSIMMEE, FL, US, 34741 CROSS CITY, FL, US, 32628 FERNANDINA BEACH, FL, US, 32034 CLEARWATER, FL, US, 33755 SOUTH DAYTONA, FL, US, 32119 LAKE WORTH, FL, US, 33462 EUSTIS, FL, US, 32736 MELBOURNE, FL, US, 32901 PENSACOLA, FL, US, 32502 GOULDS, FL, US, 33170 AVON PARK, FL, US, 33382 LONG KEY, FL, US, 33001 PANAMA CITY, FL, US, 32401 MIAMI, FL, US, 33125 FORT MYERS, FL, US, 33919 LONGWOOD, FL, US, 32818 HUDSON, FL, US, 34669 GULF BREEZE, FL, US, 32563 DUNDEE, FL, US, 33838 OCALA, FL, US, 34473 MALABAR, FL, US, 32950 DEERFIELD BEACH, FL, US, 33441 DAYTONA BEACH, FL, US, 32124 DAVIE, FL, US, 33314 LAND O' LAKES, FL, US, 34637 HAWTHORNE, FL, US, 32640 MARIANNA, FL, US, 32448 POMPANO BEACH, FL, US, 33064

Nearest Major Market:Tallahassee