• Cloud Operations Spring Co-Op

    Pegasystems (Waltham, MA)


    Cloud Operations Spring Co-Op

     

    Job Category: Internships

    Before You Apply:

    _This position is not eligible for employment authorization._

    Meet Our Team:

    You will be a key member responsible for the availability and reliability of Pegasystem's cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the United States East Coast. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

    Picture Yourself at Pega:

    A passionate Engineer who loves problem-solving, is familiar with cloud infrastructure fundamentals and is highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high-service uptime for our environments. You will deliver best in class support by collaborating and communicating with customers and internal stakeholders.

    What You'll Do at Pega:

    + Support and monitor customer environments under senior team guidance during 9–6 PM PST.

    + Assist with alerts, incidents, service requests, and changes within defined SLAs.

    + Review and prioritize tickets, follow SOPs, and escalate issues when needed.

    + Perform routine operational tasks such as monitoring service health, restarting environments, reviewing logs, increasing storage, whitelisting IPs, deploying updates, and running scripts.

    + Triage incoming tickets and calls, ensuring accurate logging and routing to Cloud or Product teams.

    + Identify opportunities for automation and process improvement through observation and documentation.

    + Collaborate effectively with team members and adapt to changing business priorities.

    Who You Are:

    + Eligible to support FedRAMP requirements (U.S. Citizenship required).

    + Genuine interest in helping customers and building strong customer-focused thinking and empathy.

    + Curious and analytical mindset - eager to understand issues, explore possible causes, and contribute to effective solutions.

    + Collaborates effectively with cross-functional, global, and remote teams; open to feedback and learning from others.

    + Quick learner who’s motivated to pick up new technologies, tools, and processes to support team goals.

    + Comfortable working in a dynamic, fast-paced environment, adapting to new challenges and priorities.

    What You've Accomplished:

    You are skilled in AWS, Linux, Kubernetes technical support, and systems monitoring, and have accomplished the below:

    + Good understanding of cloud-based infrastructure, platforms, and application services.

    + Good knowledge of Linux administration — coursework, personal projects, or lab experience is an asset.

    + Familiarity with containerization concepts (such as Docker and Kubernetes); hands-on practice through labs or projects is preferred.

    + Exposure to Amazon Web Services (AWS) or other cloud platforms through coursework, labs, or previous internships.

    + Interest in supporting, monitoring, and troubleshooting cloud applications, databases, and infrastructure (examples: Java applications, Tomcat, RDS Postgres, New Relic, DNS, VPN, etc.).

    + Strong problem-solving and analytical skills, with the ability to follow technical procedures and learn from senior team members.

    Nice To Have:

    + Cloud certification (AWS, GCP).

    + Kubernetes or Linux Administration Certifications.

    Pega Offers You:

    + Opportunity to work with diverse global teams on real-time, impactful projects and initiatives,

    + Professional development seminars and meet & greets with Pega’s CEO and Founder, and Executive Leadership Team through our “Coffee Break Series”Participation in Pega and intern specific events such as social events, volunteer opportunities, group projects, team outings,

    + Potential for full-time offer,

    + Structured manager and mentor program,

    + Competitive salary and perks,

    + Casual and fun environment.

    \#LI-TR1

    Job ID: 22572

     

    It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

     

    https://www.pega.com/about/careers/equal-employment-opportunity