"Alerted.org

Penn State Health** - **Hershey Medical Center

**Location:** US:PA: Harrisburg

**Work Type:** Full Time

**FTE:** 1.00

**Shift:** Day

**Hours:** Between the hours of 7:00a - 5:30p

**Recruiter Contact:** Nicole Cox at [email protected] (MAILTO://[email protected])

SUMMARY OF POSITION:

Penn State Health Medical Group Nyes Rd – Suite C is seeking a Medical Office Associate (MOA) to join the team! This office hosts a variety of specialties, including Nephrology, Endocrinology, Neurosurgery, Dermatology, GI, Colorectal, Hepatology, Urology, Audiology, and ENT. The office also oversees Women’s Health (OB/GYN) and Maternal Fetal Medicine (MFM).

The hired MOA will be responsible for checking patients in and out of appointments, scheduling follow-up appointments, and completing referrals. The MOA will also be expected to make inbound/outgoing phone calls, assist with incoming/outgoing faxes, and oversee the e-messaging pool for patient inquiries. This clinic does see an average of 120-180 patients per day, so the chosen MOA will need to be acclimated to a fast-paced office.

Suite C is seeking a MOA who is personable and can work in both an independent and team-based environment. Technical ability is a great plus! This office enjoys hosting food trucks on a weekly/monthly basis, so food enthusiasts who meet our minimum qualifications are welcome to apply!

**ESSENTIAL DUTIES:** The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

+ Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy.

+ Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions.

+ Utilizes working knowledge of billing system to include registration, scanning and charge entry.

+ Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure.

+ Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards.

+ Maintains working knowledge of requirements for all current insurance and billing information.

+ Obtains signatures and appropriate authorization information.

+ Collects co-payments and payments according to cash collection standards.

+ Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards.

+ Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient.

MINIMUM QUALIFICATION(S):

+ High School Diploma or equivalent required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

\#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._

_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._

**Union:** Non Bargained

**Position** Medical Office Associate I - Nyes Specialties

**Location** US:PA:Harrisburg | Clerical and Administrative | Full Time

**Req ID** 76549