• Patient Service Coordinator (Cardiology) - #Staff

    Johns Hopkins University (Columbia, MD)


    We are seeking a **_Patient Service Coordinator (PSC)_** to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

    Specific Duties & Responsibilities

    + Schedule patients for laboratory tests, medical examinations, and consultations.

    + Relay information to patients regarding preparation for laboratory tests and examinations.

    + Coordinate visits either within the department or between several departments.

    + Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.

    + Print and mail directions, maps, fee schedules, and department specific information to patients.

    + Send medical questionnaire forms to patients to obtain missing information.

    + Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.

    + Obtain and /or verify patient’s demographic data by phone or in person.

    + Confirm appointments by telephone and/or mail.

    + Fill vacancies due to cancellations.

    + Obtain pre-certifications as required by patients’ health care insurers or managed care providers.

    + Register patients for clinical appointments using computerized database.

    + Assist patients or family members with completion of medical insurance forms.

    + Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance.

    + Arrange or assist in arranging patient transportation.

    + Answer phones and provide routine information to callers.

    + If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.

    + Review patient charges and extract chargeable items.

    + Collect time of service payments, issue receipts, and prepare cash settlement records.

    + Assign diagnostic and procedures codes to charge vouchers for computer input.

    + Enter patient charges into computer system.

    + Discuss patient charges, if appropriate, with patients and/or patients’ families.

    + Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.

    + Refer patient to appropriate office and ensure application for funds has been made.

    + Prepare patient’s statement of charges and review with patient.

    + Assist with basic insurance and third-party queries and explain payment policies.

    + Other duties as assigned.

    Minimum Qualifications

    + High school diploma or graduation equivalent

    + One year of work experience in customer service.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Two years related work experience

     

    Classified Title: Patient Service Coordinator

    Role/Level/Range: ATO 40/E/02/OD

    Starting Salary Range: $16.20 - $28.80 HRLY ($43,875 targeted; Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: M-F, 8:00 AM - 5:00 PM

     

    FLSA Status: Non-Exempt

     

    Department name: SOM DOM Cardiology

    Personnel area: School of Medicine

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf