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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub** **Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Shepherdsville, Kentucky, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Apply today for this exciting opportunity to be part of our growing team!

As a Senior Manager of Business Solutions, you lead the Sales Order Management Process and Digital Product Owner including the Business design of the ERP, J&J Customer Connect Platform, Salesforce and EDI (Electronic Data Interchange) establishing a leading the governance of the JOM Customer Service & Channel Operations suite of systems and processes. This individual sets the strategy for the Sales Order Management Process and roadmap to advance the Customer Experience across all order channels. This role partners directly with Supply Chain, Global Deliver, JJT, TS and Distribution partners to govern all projects, enhancements, integrations, and changes to the SAP ATLAS platform. Manages NA Sales Order Management team and supplemental contractors.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Key Responsibilities:

+ Leads a team of subject matter experts in support of JOM to deliver projects, change requests, enhancements, acquisitions, divestitures, NPI and manage compliance reporting related to the core platforms.

+ Partners to establishes the overall strategy and process design for end-to-end sales order management on the core platforms.

+ Partners with JJT and TS Technical Product Owners to map business capabilities and services to system solutions and plan solutions for future business opportunities by aligning business strategy to system strategy and architecture.

+ Facilitates cross team governance and collaboration.

+ Participates in the management of the portfolio of change requests for JOM architecture for optimal business benefit within available resource capacity.

+ Creates and curates the capability roadmap to deliver optimal customer experience across all channels.

+ Drive alignment on harmonized processes at both the tactical and management levels across the enterprise.

+ Support quality compliance system validation and change control processes for changes to SAP ATLAS, web methods, JJCC and related ancillary systems to ensure on-going compliant state and good practices.

+ Acting on behalf of users, the Senior Manager will have a working knowledge of the process and solution architecture, as well as the needs of the business, to ensure the solution is fit for use and risks are minimized.

+ Approve key deliverables (i.e... Plans/protocols, reports, change controls) to ensure contents meets both business and regulatory requirements.

Qualifications

Education:

+ Minimum of a Bachelor’s/University or equivalent degree is required

Experience and Skills:

Required:

+ A minimum of a bachelor’s degree is required.

+ A minimum of 10 years of relevant experience

+ Experience leading technology implementations planning and managing large business transformational programs.

+ ERP/SAP experience is required. Knowledge of Digital Ecosystems - ie. E-commerce Portals, Case Management

+ Expertise in processes such as Business Planning and Long-range Financial Planning is preferred.

+ Experience leading professional level resources is required and cross-functional

+ Demonstrated Innovative Mindset

Preferred:

+ Solid understanding of pharmaceutical supply chain and business operation.

+ Experience and understanding of E-commerce and Case management technology

+ Project Manager Experience, demonstrated leadership in large technology transformation

Other:

+ This position may require up to 20% travel, domestic /international; up to 30% depending on location

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

+ United States - Requisition Number: R-035752

+ Canada - Requisition Number: R-038431

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .]

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource