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General Summary:

Support Retail Training Director and Retail Training Manager for delivering the Retail Learning Programs through classroom training, digital learning and store follow-up practice to elevate the retail staff skills development and deliver the Tiffany Client Experiences to our consumers.

_Key Accountabilities:_

+ To deliver training programs to support needs of the business.

+ Conduct retail trainings such as new hire orientation, new store opening, product launch, pre-events training support for jewelry technical knowledge, etc.

+ To adapt & localize global training materials and tools to fit retail conditions in China.

+ In charge of professional project, develop and deliver related training. Guide and conduct professional training e.g. Gemstones Training and Diamond Training. Working with retail training manager to update relevant training materials according to China client needs and company KPI.

+ Plan and deliver new product launch training, partner with cross-function teams to ensure the practical learning content for retail team.

+ Translation, distribution and follow-up action to ensure training effectiveness.

+ Training materials translation in terms of products launch, PPT deck, tools, etc.

+ Training materials distribution for stores in China.

+ To support training team to track the training result by data and report.

+ To review E-learning results with global and local learning APP, consolidate monthly report and analysis to drive the retail learning improvement.

+ Logistics planning, coordination and administration for training events.

+ Venue sourcing, packing/shipping training materials.

+ Participation and test results tracking, training evaluation consolidation.

+ Assist training director to manage the training expense and finance update to control the team budget

+ Cross functional collaboration.

+ HR team collaboration for new hire onboarding program.

+ Merchandising team partnership for new collection launch.

+ Internal coach team close teamwork to ensure the deployment of floor practice and knowledge applications.

_Job Requirements:_

+ Corporate training experience of 3 years minimum.

+ Bachelor’s degree in organizational learning/adult education.

+ English at business level, fluent in spoken and written English.

+ Strong facilitation and coaching skills.

+ Business, research and creative writing skills.

+ Great passion for training and people development.

+ Willingness to travel may require weekend hours.

+ Advanced Microsoft office software capabilities for presentation and reporting.

+ Knowledge of instructional design.

+ Experience with computer-based training authoring tools.

+ Drive for achievement, flexible and adaptable.

+ Well-organized; self-starter; strong initiative; good team player.

**Job Identification** : 61626

**Job Category:** : Retail

**Assignment Category** : Regular Full-time

**Remote Positions** : No

**Professional Experience** : Minimum 3 Years

Equal Opportunity Employer