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Help Desk II
- BAE Systems (Charlotte, NC)
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Job Description
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.
Candidate must have the ability to identify, research and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.
Required Education, Experience, & Skills
+ High School Diploma, or equivalent
+ Basic experience with Windows
+ Hands-on experience with MS Office Applications, Edge and Outlook
+ Basic experience with Dell & HP laptops and desktop computers,
+ Ability to learn and work within Active Directory user, group and computer accounts
+ Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers
+ Knowledge of security applications including antivirus software a plus
+ Knowledge of Blackberry, Android and iPhone a plus
+ ServiceNow
+ M365
Preferred Education, Experience, & Skills
2 Years with HS or 2 Years with AA or 0 Years with BS
+ Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting
+ Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
Pay Information
Full-Time Salary Range: $42436 - $67898
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Help Desk II
117214BR
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
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