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Southeast. Always the right career direction.

Job Description Summary

The Human Resources Generalist provides direct, hands-on support for employees and applicants while coaching managers on HR best practices. The position manages critical processes such as recruiting logistics, benefits enrollment, HRIS data management, and initial employee relations intake, ensuring the consistent application of policies and a smooth operational flow across the organization.

Job Description

Essential Functions

+ Serve as the initial point of contact for the Human Resources department, fielding incoming calls, greeting, and directing applicants, employees, and external vendors/visitors to the appropriate HR staff member or meeting location.

+ Manage the scheduling of interviews and meetings for the HR management team, including reserving conference rooms and sending calendar invitations.

+ Provide comprehensive clerical support to the HR department, including mail collection and distribution, filing, data entry, report preparation, and inventory management.

+ Draft and proofread professional HR communications to the organization, such as all-staff emails regarding policy changes, office closures, or open enrollment deadlines.

+ Assist with planning and execution of special HR department events (e.g., benefits fair, holiday party) and manage assigned special projects (e.g., file audits, policy updates).

+ Answer frequently asked questions from applicants and employees regarding standard policies, benefits eligibility, and hiring processes.

+ Coordinate with HR team members to ensure timely and complete resolution of complex inquiries and seamless handoffs.

+ Provide initial support for employee benefits inquiries, detailing eligibility (e.g., full-time vs. part-time status) and providing instructions on how and when to enroll.

+ Direct employees to the correct external vendor, carrier, or plan documents (e.g., Summary Plan Descriptions/SPDs) as necessary.

+ Assist with the administration of leave of absence (LOA) requests, tracking documentation and communicating return-to-work dates to payroll and management.

+ Back up the Talent Acquisition (TA) department by performing basic recruiting tasks, including preparing new hire and replacement employee/contractor badges.

+ Source candidates from the disposition list by contacting them to apply for other organizational positions and screening them for best fit.

+ Assist with processing new hire paperwork and the administrative steps of the onboarding process to ensure a smooth transition into the organization.

+ Coordinate the logistics for training sessions, including scheduling rooms, sending invitations, setting up equipment, and distributing materials.

+ Efficiently manage all incoming employee relations inquiries and appointment requests.

+ Document all reported issues and employee concerns with objective detail and clarity, ensuring the HR management team has the necessary information to initiate a proper investigation or conflict resolution process.

+ Generate standard and ad-hoc HR reports from the HRIS for the management team, such as turnover rates, time-off usage, or demographic summaries.

+ Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

Supervised Positions

+ None

Qualifications

Minimum Education Required

+ High School Diploma or equivalent

Minimum Education Preferred

+ Associates Degree or equivalent in related experience

Minimum Experience Required

+ A minimum of one (1) year of professional experience in an HR, Talent Acquisition, or high-volume administrative role

Minimum Experience Preferred

+ Three (3) or more years of professional experience in an HR, Talent Acquisition, or high-volume administrative role

Required Knowledge/ Skills/ Abilities

+ Ability to accurately interpret, explain, and consistently apply company policies, procedures, and benefit plans to all employees.

+ Knowledge of conflict resolution, investigation protocols, and effective documentation of sensitive employee matters.

+ Understanding of health, welfare, and retirement plan concepts, eligibility rules, and open enrollment processes.

+ Familiarity with modern candidate sourcing strategies, applicant tracking system (ATS) functionality, and basic candidate screening.

+ Proven ability to generate and analyze standard and ad-hoc HR reports (e.g., turnover, headcount) using Microsoft Excel or HRIS reporting tools.

+ Exceptional organizational skills, attention to detail, and a proven ability to manage multiple priorities and deadlines simultaneously.

+ Excellent written communication skills for drafting professional emails, policies, and reports, as well as clear and articulate verbal communication.

+ Demonstrated ability to handle highly sensitive, confidential, and proprietary information with the utmost discretion and integrity.

+ Strong analytical skills to effectively triage complex inquiries, identify root causes, and coordinate handoffs to specialists when necessary.

+ Ability to work effectively within a team environment, supporting colleagues in Talent Acquisition, Payroll, and other HR functional areas.

+ Demonstrates responsibility for educational requirements as evidenced by reading all assigned related references, and attending all required educational meetings, or webinars, and completing annual Symplr requirements.

+ Demonstrates commitment to organizations five (5) priorities and Six Ground Rules

+ Person in this position is required to understand, agree upon and follow our Six Ground Rules:

+ No excuses.

+ We are a team.

+ Bring up your ideas.

+ Poor performance will be addressed.

+ ‘That’s not my job’ is not acceptable

+ Manage Up.

Shift

DayShift Details

First

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.