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Consultant Product Delivery - LO07AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Consultant, Product Delivery plays a key role within Group Reinsurance Plus (GRP’s) Compliance & Client Operations team, acting as a subject matter expert in both compliance and product development. This position leads product & compliance initiatives and provides strategic support to internal teams and reinsurance customers.

Key Responsibilities:

+ Lead and support product development efforts, including drafting policy form language and advising on plan design standards.

+ Manage state filings and ensure alignment with regulatory requirements.

+ Provide compliance guidance and support for policy issuance and certificate fulfillment.

+ Support quality management program for policy issuance.

+ Research and respond to compliance and contract-related inquiries.

+ Disseminate legislative alerts and updates to GRP’s customers and internal stakeholders.

+ Support regulatory reporting initiatives for The Hartford and GRP’s customers.

+ Draft and review reinsurance contracts.

Product Development​ and Filing

+ Draft policy forms and associated variability in accordance with administrative capabilities, risk considerations, client request and market need​

+ Research state product regulations and draft state-specific forms accordingly​

+ Partner with clients, underwriting, actuarial, CCST and claims to develop customized solutions including single case filing to meet client and market requests​

+ Prepare and file forms/rates on clients’ behalf, including state-specific forms​

+ Consult with clients upon request​

+ Research, draft, and submit objection responses​

+ Document filing outcomes for internal and client use

+ Collaborate with client and internal resources to develop and document product go-to-market standards​

Cert Fulfillment and QM

+ Support the build of certificate fulfillment capabilities within GRP as well as client capabilities, including:

+ Partner with internal resources to build in-house capabilities to produce policy and certificate documents based on sold plan information and approved filing; oversee day-to-day execution and provide consultation for complex plans

+ Guide clients to set up certificate fulfillment systems, e.g. building rules and logic to ensure the correct provisions and state variations display in issued policies/certificates​; provide tools to clients to enable accurate policy/certificate fulfillment​

+ Conduct proactive and/or random quality reviews for clients and internal resources according to established criteria​

+ Provide meaningful, actionable feedback regarding quality management

+ Engage teammates and clients in root cause analysis to drive improvements​ in certificate quality

Compliance and Product Consultation

+ Provide timely, accurate compliance consultation to varied constituents including underwriting, claims, CCST, actuarial, clients, on topics including​

+ Policy interpretation and language​

+ State requirements​

+ Group eligibility​

+ Benefit availability and variables​

+ Conduct reviews of client marketing materials per contractual terms​

+ Facilitate EB Compliance Ad Review for GRP’s marketing materials​

Agreement Drafting

+ Partner with business areas and counsel to draft agreements to memorialize GRP’s arrangements and protect our business including:​

+ Confidentiality/Non-disclosure Agreements​

+ Reinsurance Treaties​

+ Administrative Services​

+ Amendments​

Legislative, Regulatory and Contested Claims​

+ Support various compliance initiatives as needs arise including:

+ Prepare and distribute legislative alerts ​

+ Facilitate internal communications and action plans​ to implement regulatory changes

+ Lead GRP response to client security audits, regulator inquiries, market conduct, and EB regulatory reporting​

+ Support complaint response for complex claims as requested by Claim Specialists or legal​

+ Partner with Litigation Manager to support resolution of litigated claims​

Qualifications:

+ 5+ years’ group employee benefits product & regulatory compliance experience; reinsurance experience a plus

+ 2 years’ experience preparing state filings, including SERFF

+ Strong knowledge of group and voluntary insurance products, including Life, Disability, AD&D, Accident, Critical Illness, Hospital Indemnity, and state paid leave, including applicable state and federal laws and regulations.

+ Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively.

+ Proven ability to build strong relationships and influence cross-functional teams.

+ Excellent analytical, research and problem-solving capabilities, especially when navigating unclear or evolving requirements.

+ Demonstrated ability to work independently with minimal supervision, exercising sound judgment and knowing when to consult with others on complex issues.

+ Comfortable operating in a fast-paced environment with shifting priorities and limited structure.

+ Strong leadership and negotiation skills, which a proactive approach to driving initiatives forward.

+ Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.

+ Proven track record of collaborating across teams (e.g., underwriting, actuarial, claims, legal, and client services).

This role will have a Hybrid work schedule, with the expectation of working in an office 3 days a week (Tuesday through Thursday).

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$82,000 - $123,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits)

Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

About Us (https://www.thehartford.com/about-us)

Our Culture

What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees)

Perks & Benefits

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