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Introduction

IBM seeks to hire a Systems Services Representative in the Elk Grove Village are (Chicago, IL Service Territory). This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Your role and responsibilities

The primary technical interface to clients for the coordination of hand on hardware and/or software support, and delivery of operational services, as required by the Client;

Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;

Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;

They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;

Local travel in the assigned Territory throughout the week in support of Client’s needs;

Skills may begin with printers, but will expand to include Server, Networking, and Storage support

IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie, teamwork. TLS values professional growth, and is heavily invested in skills development, through education & training.

Note: This role requires candidates to have a valid driver’s license and a reliable vehicle, at times be able to drive long distances, lift weight up to 40 pounds, kneel, squat, stand and sit for extended period of time, work second and third shift as needed, respond to business calls off hours.

Required technical and professional expertise

* Hands on working knowledge of hardware repairs

Preferred technical and professional experience

*

Technical school is a plus

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.