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Customer Service Manager

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Date:Oct 17, 2025

Company: Leggett & Platt

We, at Leggett & Platt Inc., are searching for a Customer Service Manager within our Customer Service Department team to help support our Home Furniture business. Our Home Furniture business brings an intense focus on the customer, innovation, world-class manufacturing capabilities, and a global footprint together to create full package solutions for the industry. We do not make furniture. We make furniture more comfortable. We need the best people on our team to support our strategy, and your work will ensure people around the world have a little more comfort in their lives.

As a Customer Service Manager, you will have the opportunity to lead a dynamic team that serves as the front line of customer interaction. Your contributions will have a direct impact on the business by ensuring customer satisfaction, driving operational efficiency, and supporting global order fulfillment. The team you will be working with is collaborative, detail-oriented, and committed to continuous improvement. We value challenging work, diversity of thought, and a shared dedication to safety and quality.

So, what will you be doing as a Customer Service Manager?

+ Managing and coaching the customer service team to deliver exceptional service

+ Overseeing incoming orders and communications via phone, email, fax, EDI, and web

+ Coordinating with Production, Purchasing, and Shipping to expedite orders

+ Handling export documentation and ensuring compliance with international guidelines

+ Supporting sales reps with quotes, sample orders, and customer communications

+ Maintaining accurate pricing, credit memos, and work order logs

+ Ensuring compliance with accounting procedures and Sarbanes-Oxley documentation

+ Leading office safety initiatives and participating in 6S audits and GEMBA walks

+ Serving on the Branch Management Team and contributing to continuous improvement

To be successful in this role, you’ll need:

+ Strong interpersonal and leadership skills

+ Experience in customer service and office management

+ Ability to coach, assess performance, and improve employee work habits

+ Proficiency in English (reading, writing, speaking); bilingual is a plus

+ High school-level math skills

+ Computer and data entry proficiency

+ Strong organizational and file management skills

+ Ability to interpret specifications and maintain confidentiality

+ Willingness to invest time to accomplish the job

Things we consider a plus:

+ Experience with international order processing and export documentation

+ Familiarity with Sarbanes-Oxley compliance

+ Prior involvement in safety programs or continuous improvement initiatives

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

+ Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

+ Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.

+ Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

+ Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

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