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Position Summary:

As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.

Key Responsibilities:

+ Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed

+ Handle incoming inquiries, quotes, and orders via phone, email, and in person

+ Provide knowledgeable guidance on printing options, file requirements, and timelines

+ Manage job progress, provide status updates, and resolve issues promptly

+ Collaborate with internal departments to meet deadlines and exceed client expectations

+ Maintain detailed and accurate client records in the order management system

+ Troubleshoot and resolve customer concerns with professionalism and urgency

Requirements:

+ Previous experience in the print industry is preferred

+ Proven background in customer service or account management

+ Strong understanding of print terminology, file formats, and production workflows

+ Excellent communication and organizational skills

+ Ability to multitask in a fast-paced, deadline-driven environment

+ Proficiency in Microsoft Office and familiarity with print management systems.