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Job Summary

As part of the Workplace Experience (WX) team, provides essential services in supporting the Business for all the Corporate Real Estate, Facility Operations, Infrastructure Maintenance and Business Services of the workplace.

Job Location:

Based in Research Triangle Park, North Carolina, the Facility Manager has responsibilities for the ~800,000 ft.² facility.

Job Requirements

This position works closely with other Facility Program Manager(s), other Facility Support Program Manager(s), Facility Engineers, as well as the overall WX organization as needed. The Facility Manager has responsibilities for 24x7 operations and maintenance of critical campus, data center infrastructure and systems. The position requires a high level of expertise in critical environoment air conditioning, chiller plant operation, chilled water pumps and piping, air handling units, and associated controls, dampers, and air mixing boxes. Work on critical systems and equipment requires adherence to Standard Operating Procedures (SOPs) and work order documentation practices as well as the ability to work safely while under schedule pressure. Ability to create and update Standard Operating Procedures and distribute to the team. The position requires familiarity with emergency power generation and distribution. Able to work independently or on a team, the Facility Manager troubleshoots problems, sets work priorities, schedules and coordinates preventive and corrective maintenance, communicates and tracks performance metrics, completing tasks in a timely manner with minimal supervision.

This position requires strong internal customer focus, strong critical thinking skills, and an aptitude for learning system level knowledge, directly responsible for the following:

Responsibilities

+ Understands the mission critical goal to include the day-to-day operation, maintenance, and modification of critical environment building systems, which may include the following: mechanical (including HVAC, computer room air conditioners, chillers, and plumbing) electrical (including UPS, DC battery systems, PDU, generators, transfer switches, and switchgear), cabling (including data and voice, broad band), fire detection and suppression, life safety, lighting, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access).

+ Directly manages a team of up to 10 Facility Engineers and Technicians

+ Monitor the CMMS and ensure inventory of assets are correct, appropriate maintenance tasks are associated with each piece of critical equipment and that the system schedules the work as desired. Work with WX Program Manager(s) and team to ensure task assignments are correct, schedule is understood by team and that SOP’s and documentation are prepared well in advance of work effort. Attention to detail is required as significant time with databases and spreadsheets are required.

+ Coordinates with WX team members, internal client teams and outside vendors to ensure synchronous scheduling of vendor-performed preventive and corrective maintenance or repair tasks.

+ Manages vendors performing critical PM’s, repairs or upgrades to equipment

+ Communicates and reports on repair status. Ensure customer satisfaction throughout the process.

+ Provides training and technical support to shift engineers and maintenance technicians with regard to the BMS system and related technology tools. Provides support outside normal working hours, as required.

+ Handles RTP related projects related to the program and acts as PM with support or guidance from the Facility Operations Manager

+ Provides project support or direct project management for NetApp facilities outside of RTP as needed

+ Support implementation of the preventive maintenance program in conjunction with the Maintenance Planner to allocate manpower, schedules and PM frequency

+ Supports the Maintenance Planner in PM scheduling, manpower and repair of equipment

Additional Responsibilities

+ Determines end-of-life of equipment and plans for replacements

+ Participates in critical alarm response if additional support is required

+ This position must respond (onsite) to emergenices or ciritcial situations

+ Receives work orders for Preventive and Corrective maintenance on critical systems and building physical structure. Consult with supervisors and staff as appropriate to identify and order necessary material and personnel to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation. Manage workload for a team of up to 10 technicians.

+ Ensures all vendors work onsite safely following all NetApp policies

+ Determines equipment end-of-life date(s) and plans for replacement

+ Manages Capital Projects in a Project Manager or support level capcity

+ Performs additional job duties as requested

+ Performs job duties with an energy saving mindset

+ Supports in financial forecasting and budget modeling

+ Formal supervisory experience required

+ This position requires the candidate to be on-call 24/7 to remediate emergencies

+ Interview and hires new staff for vacant positions

+ Other duties as required

Education

+ High School diploma or GED with an Associates Degree from a trade school or 10 years experience in electrical system operation, refrigeration and HVAC

+ EPA 608 Universal Certification

+ 10 years experience in data center (or similar type critical environment) operations, maintenance, and engineering supporting critical facilities operations

+ 5 years experience in Project Management

+ 5 years experience in People Management

+ Working technical knowledge and understanding of critical data center systems, including HVAC, standby emergency power, uninterruptible power supplies and associated infrastructure

+ Prior experience as HVAC technician or similar

+ Experience with CMMS or similar maintenance management systems

+ Experience managing BAS programs and changing of setpoints

+ Ability to read and interpret drawings and construction as-builts

+ Ability to read and follow maintenance and repair manuals

+ Knowledge of and capable in operation of BAS controls (preferably Trane Tracer and Automated Logic), instrumentation and electronics

+ Proficient in MS Office Suite, specifically MS Excel and other data base spreadsheet applications

+ Valid Driver’s License

+ Physical requirements include stooping, standing, walking, working on ladders, working in tight spaces, and carrying 50 pounds

Compensation:

The target salary range for this position is $115,000 - 125,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.

We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.