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  • Mortgage Service Liaison (Pulte Mortgage)

    PulteGroup (Denver, CO)



    Apply Now

    Providing lending services to help our customers achieve their dream of homeownership.

     

    At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

    JOB SUMMARY

    Primary responsibility for resolve customer inquires in the event a Loan Counselor or Loan Processor is unavailable when called, including, but not limited to problem solving technical questions related to the preparation of loan files, closing, credit, property, underwriting, investors, secondary market inquires, secure email and web application processing.

    DUTIES AND RESPONSIBILITIES (in order of importance):

    + Answers phone inquires posed by borrowers on loan documents, e.g., prepayment penalties, annual percentage rate, truth in lending, fees, assumability, and assignment of servicing based on system documented information

    + Reviews and verifies accuracy of documentation (i.e., interest rate, sales price, loan amount and vesting) to resolve customer inquires

    + Follows-up with internal sources on any unresolved inquires and liaise communicates as applicable to involved parties.

    SCOPE:

    + Contributes through supporting others at the Department, function, or location level.

    + Contacts and communicates with business partners.

    + No supervisory responsibility. This is not intended to be an exhaustive listing of all skills, duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological developments).

    QUALIFICATIONS:

    + Minimum High School diploma or equivalent.

    + Minimum 1 to 3 years previous related experience.

    + FHA & Conventional Mortgage Origination and Processing experience required

    + Maintains excellent customer services standards with both internal and external customers

    + Available to work an assigned shift between 6am to 6pm weekdays and a weekend shift.

    + Must be able to sit for long periods of time to accommodate assigned shifts and scheduled breaks between 6am to 6pm weekdays and a weekend shift. Shifts to be adjusted based on anticipated call volume needs

     

    Salary Range: $24.50/hour.

     

    This position is also eligible for a monthly incentive based on the successful completion of defined performance objectives.

     

    In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service).Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

     

    PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

     

    We are an equal opportunity employer (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

     

    All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

     

    All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

     

    This Organization Participates in e-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

     

    California Privacy Policy

     


    Apply Now



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