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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Day Mon-Fri 8am-5pm

**The community you'll be caring for:** AdventHealth Hendersonville

**The role you'll contribute:** The Patient Resource Representative is responsible for providing a warm, friendly, and professional greeting to callers. This position ensures excellent, personalized customer service to each caller, addresses caller inquiries, and directs them to the appropriate department or personnel.

The value you'll bring to the team:

+ Answers a high volume of inbound calls, averaging 80-130 calls per day.

+ Responds to calls politely, professionally, and efficiently.

+ Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns.

+ Accesses a variety of resources for accurate, complete, and appropriate management of calls.

+ Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment

Qualifications

The expertise and experience you'll need to succeed:

+ High School Grad or Equivalent Required

+ American Association Medical Assistants (AAMA) Required

+ 1 Year of medical office experience Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Marketing & Communications

**Organization:** AdventHealth Hendersonville

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25035553

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.