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Description

The **Strategic Account Manager (SAM) – Data Solutions COE** will support business development activities within the Data Solutions COE by effectively identifying and establishing new clients, while also maintaining and expanding existing client relationships. These objectives will be achieved through close collaboration with the Data Solutions COE, Sales, and Operations leadership to evaluate opportunities, assess potential threats, and then work proactively to promote client retention and revenue growth. The SAM will serve as the key point of contact within Mistras for strategic client management, as well as commercial and project follow-up. This position will directly contribute to the Data Solutions COE’s revenue targets and will be tasked with helping to develop, implement, and promote expansion of our Data Solutions activities across the Group.

MAJOR RESPONSIBILITIES/ACTIVITIES:

+ Promote a safe work environment and a Safety-First attitude.

+ Have a full understanding of Mistras’ Data Solutions COE portfolio.

+ Serve as an expert for Data Solutions COE sales, with an initial focus on implementation & RBI sales activities.

+ Serve as a Brand Ambassador, helping to increase market awareness & sales activities of the Data Solutions COE via trade shows, professional engagements, standards committees, and industry forums, as deemed appropriate by Management.

+ Coordinate closely with the Data Solutions COE, Sales Management, and Operations to drive open collaboration, consistency, and continued revenue expansion across the Group.

+ Support Business Development Activities

+ Identify and Manage opportunities with new and existing clients

+ Improve client satisfaction and knowledge of available offerings

+ Provide a level of Account Management to existing customers

+ Facilitate Sales-cycle Activities

+ Develop and execute sales action plans that deliver profitable growth within the Data Solutions COE.

+ Manage clients through the entire sales cycle process including, but not limited to:

+ Opportunity identification

+ Project scoping

+ RFI/RFP approval processes

+ Proposal development

+ Job acceptance

+ Project handover

+ Work with SMEs to answer questions and demonstrate team expertise via:

+ Scheduled demos & discussions

+ Technical email and phone responses

+ Development of supporting material for distribution

+ Support the development of improved Data Solutions COE Material, Marketing, and Promotions.

+ Develop strong working relationships with existing clients to drive current and future improvement opportunities.

+ Update & maintain current customer information and sales activities in Mistras’ CRM on a daily & weekly basis.

+ Participate fully in training sessions, meetings, skill building and professional development classes.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

MINIMUM REQUIREMENTS:

+ Engineering degree or 8+ year’s industry experience related to mechanical integrity, inspection, maintenance activities, and/or IDMS/RBI Implementation

+ PCMS Implementation and RBI experience strongly preferred

+ Demonstrated ability to work as both a leader and collaborative team member

+ Demonstrated ability to manage a large quantity of on-going projects

+ Business Development experience a plus

+ Valid Driver’s License

+ Travel between 30-60%

+ Microsoft Office suite (Word, PowerPoint, Excel etc.)

+ CRM proficiency preferred

ESSENTIAL PHYSICAL FUNCTIONS:

+ Ability to climb stairs and ladders at customer walk downs and trade displays

+ Frequent lifting up to 30 lbs.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.