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MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Overview

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Assistant Service Center Manager with create an environment that inspires and engages the Service Center team to deliver results. Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.

Essential Duties and Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

+ Ensures all employeesunderstand, ownership, and compliance with all safety guidelines,drivea rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.

+ Ensures all required incident reporting is performedin a timely mannerusingappropriateprocess.

+ Oversee the implementation of corrective measures arising from incident investigation and hazard reports.

+ Assistsand supports the Service Center Manager in the preparation of the cost budget.

+ Monitorworkflowsthroughout the Service Center to ensuretimelyaccomplishment of service,warehouseandlogisticsduties.

+ Assists Service Center Manager with ensuring cycle count programs are executed according to plan.

+ Activelyanticipateand solve work related problems.

+ Create a plan to effectively manage any workload changes.

+ Motivate employees, encourage employeegrowthanddevelopment.

+ Set clear expectations and measure results.

+ Communicate consistently.

+ Providetimely, candid feedback and hold people accountable.

+ Identifyandinitiateor obtain trainingrequiredfor employee success in performing duties.

+ Maintainconfidential informationpertaining tonormal supervisory duties.

+ Administer, communicate, and promote awareness and compliance with MRC policies,proceduresand expectations to all employees,to includestrict enforcement and compliance with DOT and SOX compliance guidelines.

+ Performs assigned duties as delegated by the Service Center Manager.

+ Assistswith the development of the annual Service Center business plans toidentifyservice and efficiency improvements.

+ Supports as needed inside sales activities including quoting, sourcingmaterialscustomer service,purchasing, inventory control, shipping and receiving, or support to sales personnel.

+ Shares market intelligence and sales opportunities with Regional Sales personnel.

+ Support regional and corporate sales resources to deliverservicerequiredto support newbusiness.

+ Identifyand implement solutions to customers’ needs.

+ Work with Regional Sales and National Accounts todeterminehow to charge the customer foradditionalservices.

+ Support andmaintainstandards that deliver service excellence.

+ Assistwith resolutions of Accounts Receivable issues thatpreventMRC Global from collecting payment for goods and services provided.

+ Communicate honestly and consistently to reaffirm MRC Global reputation for ethical and dependablepartnerships.

+ Establisha friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills.

+ Managing confidential information appropriately,to includepricing and contract information, resale costs, and expense items.

+ Carry out other duties within the scope, spirit, and purpose of the job.

+ Take reasonable care for the safety and health of yourself and others.

+ Report workplace hazards, injuries, or illnessesimmediately.

Education, Experience & Ability Requirements

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

+ An undergraduatedegree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.

+ Minimum of 3+ years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to includedemonstratedleadership/supervisory experience.

+ Demonstratedcompetence in the use of computers and software applications.

+ Demonstratedability to communicate and promote ideas and transfer detailed knowledge to others.

+ Ability to effectively present information in one-on-one and small group situations.

+ Willingnessand ability to be on callisneeded to provide 24-hour service to customers.

+ Willingness and ability to travel within and outside branch service area, with occasional overnight stays.

+ Certification or ability to be certified tooperatefork trucks, overhead cranes, and other heavy equipment.

+ Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Additional Qualifications

+ Must have the ability to provide documentation verifying legal work status.

+ Ability to read and speak the English language proficientlytocommunicate with others,understandand interpret safety instructions, and to respond to inquiries.

+ Ability to understand andcomply withMRC Global guidelines and expectations,includingCode of Conduct and Conflict of Interest guidelines.

Working Conditions

+ For position-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources.

+ Reasonable accommodation may be made to enable individuals to perform essential functions

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

California Employee Data Collection Notice (https://image.em.mrcglobal.com/lib/fe2b11737164047d7c1279/m/1/0e1cc697-5527-4162-acb9-570d9b985450.pdf)

At MRC Global, you can build a satisfying career, while making a difference. You’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.

We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.

**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.

At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.

We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.