• Project Manager, Access & Compromise Operations

    Meta (Austin, TX)


    Summary:

    The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are committed to solving people’s issues, and are advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

    Required Skills:

    Project Manager, Access & Compromise Operations Responsibilities:

    1. Manage and improve day-to-day operations against quality and efficiency targets and effectively prioritizes

    2. Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations

    3. Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta’s global user base

    4. Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems

    5. Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats

    6. Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met

    7. Build cross-functional partnerships to create better solutions for our community and users

    8. Develop expertise of the integrity issues and how they affect our community

    9. Design, test and optimize prompts for AI models, stay updated on AI advancements, and create technical documentation

    Minimum Qualifications:

    Minimum Qualifications:

    10. Bachelor's degree BA/BS

    11. 5+ years of experience in an operations, technology, management consulting, or equivalent environment

    12. 4+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations

    13. 4+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools

    14. Experience communicating with a variety of audiences, including engineering and technical teams

    15. Demonstrable experience using sound judgment and exhibiting grace under pressure

    16. Demonstrated understanding of artificial intelligence (AI) concepts and their business applications, including the ability to leverage AI-driven insights for strategic decision-making, process optimization, and cross-functional collaboration

    Preferred Qualifications:

    Preferred Qualifications:

    17. 4+ years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools

    18. Knowledge of other programming languages, e.g. Python, R, SQL

    19. Avid user of our platform of products

    20. Strategic thinking with analytical and problem-solving skills

    Public Compensation:

    $93,000/year to $136,000/year + bonus + equity + benefits

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].