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Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Managing Director has complete responsibility for day to day operational, financial and personnel performance of assigned domestic UAX stations. All station openings /closings, training, related Corporate Real Estate / facilities coordination, personnel selection, liaison with all applicable internal departments / divisions.

+ Culture leader / employee champion / Maintain positive vendor relationships

+ Maintain Safe, clean and reliable operation

+ Cargo and mail plus corresponding performance metrics

+ Administration of Emergency Response to Field/ member of Operational Incident Center (OIC)

+ Daily management, oversight and accountability of the following governmental and all company / divisional performance metrics to include:

+ On-time Performance

+ Station Baggage Performance

+ Part 382 Serving the Disabled

+ Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.…

+ Customer Service satisfaction, complaint and compliment ratios

+ Customer Processing Line waits, transaction times and throughput processing of customers

+ Long Tarmac Delay program

+ Manage and direct station organization to ensure superior customer service, which includes, mainline, express and partner airlines

+ Compliance with Stations controls and Internal Audit standards

+ Provide functional support and feedback on Kiosk’s, GIDS, LIDS, CARS, Scanning, E Services, and ADMS. Electronic documents, etc.

+ Complete responsibility for facilities, equipment, and personnel appearance

+ Leadership and support to directs and “dotted line” reports

+ Oversight and preparation of budgets / capital plans / staffing forecasts / resource headcount requirements

+ Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions

+ Manage multiple vendor service contracts as required

+ Achieve Corporate financial metrics / cost savings

+ Manage and direct station organization to ensure superior customer service, which includes, mainline, express and partner airlines

+ Stay within budgets / capital plans / staffing forecasts / resource management

+ Successfully manage (within budget, time constraints) all station openings /closings, employee training, related Corporate Real Estate / facilities

+ coordination, personnel selection, liaison with all applicable internal departments / divisions

+ Responsible for vendor management, and managing multiple vendor service contracts as required

+ Works with staff counterpart organizations to assure vendor contracts are up to date and meet cost and product delivery criteria and to assure airport real estate and rates and charges provide a cost-effective environment for United

+ Daily management, oversight and accountability of the following governmental and company / divisional measurements of performance: On-time Performance, Missed Bag Performance

+ Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.

+ Customer Service satisfaction, complaint and compliment ratios, Line waits, transaction times and throughput processing of customers

+ Successfully manage (time / budget / deliverables) all station openings / closings / transitions, employee / vendor training, Corporate Real Estate and related facilities coordination, personnel selection, liaison with all applicable internal departments / divisions

+ Oversight and preparation of budgets capital plans / staffing forecasts / headcount requirements

+ Compliance with Stations controls and Internal Audit standards

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ College degree or relevant experience

+ 7 plus years relevant management experience in Airport Operations environment or equivalent experience

+ Desire to work in a very fast paced environment and lead a large-scale organization

+ Knowledge of airport operations to include hub operations, terminal / ramp operations and ATO, and related technology

+ Thorough knowledge of station controls and Internal Audit

+ Must maintain professional appearance

+ Analytical thinking, goal-directed leadership and service-oriented performance

+ Thorough knowledge of operational corporate policies and procedures

+ Travel between 15-30 percent of time, or as required

+ Outstanding communication and interpersonal skills

+ Demonstrated leadership and ability to develop and motivate personnel

+ Proactive management style, superior problem-solving skills and drive for excellence

+ Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

+ This role is based in Chicago

+ Travel between 15-30 percent of time, or as required

The base pay range for this role is $196,460.00 to $255,844.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.