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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Individuals are selected for this role based on high-performance, high-potential and a willingness to lead and develop peers. They have direct oversight of daily operations to ensure the highest level of product delivery in accordance with Company guidelines and the United Leadership Model. Focus will be on coaching supervisors, frontline employees and/or administrative employees plus developing themselves as leaders. Recognized as experts in operational, administrative and technical areas of the operation.

The Assistant Manager will lead the Employee Dependability & Labor team for Airport Operations teams at Chicago O'Hare Airport. This includes leading a team that is responsible for administration of the employee dependability process, supporting employees with wellness related requests, liaison with Human Resources and the Employee Service Center, and management of transitional duty assignments. The Assistant Manager will lead and conduct investigations, hold hearings, and train other managers and coordinators on company policies and processes.

+ Lead the team responsible for administration of the Airport Operations Employee Dependability & Labor processes at Chicago O’Hare Airport

+ Provide supervisors and frontline with regular coaching, feedback and recognition as appropriate

+ Provide technical guidance and interpret Company guidelines and procedures to support employees in functional tasks and to ensure that safety, security and service are delivered consistently

+ Set expectations regarding performance standards for supervisors, frontline employees and/or administrative employees and gain their commitment in accordance with Company guidelines and union agreements (if applicable)

+ Lead and support investigations (as appropriate) into performance, safety, complaints and other work-related issues

+ Maintain regular and prompt communication to include attending local meetings, townhalls, RAP sessions, e-mail/voicemail follow-up, and incident reports

+ Project management

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor's degree and or 4 years of equivalent work experience

+ 2 years’ relevant experience in scheduling, payroll and performance management systems to support frontline employees

+ Experience conducting investigations in a unionized environment

+ Experience leading a team

+ Knowledge of operational policies and procedures including collective bargaining agreements, vendor management, finance, and resource planning.

+ Demonstrated track record of identifying and implementing process improvements to enhance operational efficiency

+ Ability to foster collaboration in a team environment

+ Adept at employing conflict resolution techniques, good decision making, active listening, and empathetic communication to address complex situations

+ Strong written and oral communication, proficient in appropriate work group and office productivity software (i.e., MS Word, MS Excel, MS PowerPoint, MS Outlook)

+ Must be legally authorized to work in the United States for any employer without sponsorship, successful completion of interview to meet job qualifications, reliable and punctual attendance

What will help you propel from the pack (Preferred Qualifications):

+ Bachelor's degree

The base pay range for this role is $79,800.00 to $103,966.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.