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Job Description

The Dining Center Supervisor serves as both an operational lead and active team member responsible for managing dining account services, logistics, and customer support. This position combines direct service responsibilities with administrative oversight, ensuring accuracy, efficiency, and consistency in all account-related processes.

Job Responsibilities

+ Operational Duties: Perform all core service functions alongside staff, including processing dining plan changes, billing adjustments, refunds, and other account transactions.

+ Decision-Making & Oversight: Serve as the final point of approval for complex account actions or exceptions. Ensure adherence to institutional policies/contracts and consistency in how procedures are applied.

+ Customer Service & Issue Resolution: Act as the primary contact for escalated or sensitive customer concerns. Provide calm, empathetic, and professional assistance to students, parents, and campus partners.

+ Interdepartmental Coordination: Communicate regularly with external departments such as Housing, Student Accounts, and the Business Office to resolve issues, clarify procedures, and streamline workflows.

+ Data Management & Reporting: Utilize advanced Excel and data analysis skills to audit accounts, monitor accuracy, and identify process improvements. Maintain accurate and timely records.

+ Team Leadership & Support: Offer guidance and clarification to staff regarding procedures, systems, and best practices. Foster a positive and collaborative work environment that prioritizes service excellence.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

+ Two or more years of experience in customer service, administrative support, or account management (preferably in a campus or dining services environment).

+ Demonstrated proficiency with Microsoft Excel (formulas, pivot tables, and data auditing).

+ Strong written and verbal communication skills, including the ability to handle sensitive or escalated customer concerns professionally.

+ Proven ability to manage multiple priorities while maintaining accuracy and attention to detail.

+ Familiarity withFamily Educational Rights and Privacy Act or other confidentiality standards preferred.

+ Experience collaborating across departments or with diverse stakeholders in a service-driven setting.

+ Leadership or team coordination experience is a plus.

Education

Associates preferred

Bachelors preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .