• Central Referrals Training Specialist - Lead

    Trinity Health (Waterbury, CT)


    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    _:_

     

    This position is responsible for coordinating and conducting employee educational classes and supporting organizational Epic and customer service training needs, including EPIC support and maintenance, implementations, and project coordination. Working with other team members, this position will promote the organizational needs of the Regional Trinity Health Medical Group (THMG). In addition, this position will collaboratively design, develop, and implement new training and educational materials related to all aspects of these information systems.

    _Top Reasons to Work at Trinity Health of New England:_

    + Our Mission and Core Values

    + Great benefits and Health Insurance Coverage-- even for Part Time!

    + Career growth and advancement potential

    + Award-winning Hospitals and Departments

    _Work Hours/Shift:_

    + Full time 40hrs Mon-Fri

    **_You Will Be Responsible For_** :

    + **Exceptional Patient Care** : Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to THMG

    + **Excellent Communicator** : Provides leadership and guidance to a team of 1-2 Referral Training Specialists.

    + **Excellent Educator:** Conducts general or specialized training sessions for THMG employees on Epic referrals systems/processes and high-quality customer service for patient-facing workflows in referrals systems/processes

    + **Technical Familiarity:** Functions as a clinical liaison for medical related questions and issues to the Information Technology department. Leads and coordinates support and maintenance of the system clinical functions, including but not limited to Epic functions relating to referrals

    + **Active Teamwork** : Provides project management coordination, assisting on projects from design phase through implementation and training.

    **_Requirements_** :

    + Minimum of Associates degree in health or business administration required; Bachelor’s degree preferred.

    + Five (5) years working in a healthcare delivery organization, with knowledge of patient care practices. Minimum of two (2) years experience in training is required.

    + Strongly prefer solid understanding of Epic with the ability to maintain current knowledge of Epic through training, utilization of resources or other relevant means.

    + Medical Assistant experience or other clinical experience is preferred.

    + Must have a demonstrated ability to effectively facilitate a technical training session; possesses solid communication skills to effectively respond to questions from a group of managers, clients, customers and the general public.

     

    _About Trinity Health Of New England:_

     

    We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran