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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a dedicated Business Support Analyst Intermediate to participate in Hiring Our Heroes (HOH) Fellowship Cohort 26-1 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.

As a participant in the Military Fellowship Program, we understand that in most cases Fellows are ending their active service commitments and actively relocating. Therefore, while participating in the Fellowship program, Fellows are authorized to work remotely. If selected for full time employment, we offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in the following location: San Antonio. Relocation assistance is **not** available for this position.

The Advocacy Support Specialist provides essential administrative, logistical, and research support to the military advocacy function, contributing to the team's overall efficiency and effectiveness. This role also serves as a developmental opportunity to build bench strength, providing exposure to various aspects of advocacy and policy work. This position will support the Director, Business and Strategy, in their efforts to develop and implement strategic plans for the military advocacy function.

What You'll Do:

+ Provide administrative support to the advocacy team, including scheduling meetings, managing travel arrangements, and preparing expense reports.

+ Assist with the preparation of presentations, reports, and other materials for internal and external audiences.

+ Conduct basic research and data analysis to support strategic planning and program evaluation efforts.

+ Maintain and organize files and databases related to policy research, stakeholder contacts, and advocacy activities.

+ Assist with the planning and execution of advocacy events, such as conferences, meetings, community outreach activities, and internal training sessions, managing logistics, communication, and budget.

+ Assist with the management of the advocacy team's budget, primarily tracking expenses.

+ Provide support to the team's relationship management efforts, assisting with stakeholder outreach and communication, primarily within USAA.

+ Participate in training and development opportunities to build knowledge and skills in advocacy and policy work.

+ Perform other duties as assigned, supporting the overall goals and objectives of the military advocacy function.

+ Demonstrate competency in the Microsoft office suite.

What You Have:

+ Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

+ Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

+ Knowledge of business operations and systems/business requirements processes.

+ Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What Sets You Apart:

+ Current partici.pant in the Hiring Our Heroes Fellowship Programs 26-1 Cohort or a current contractor at USAA from the 25-3 HOH Non-direct cohort

+ Strong organizational and administrative skills, with the ability to manage multiple tasks and prioritize effectively.

+ Excellent communication and interpersonal skills, with the ability to work effectively with diverse audiences.

+ Strong research and data analysis skills, with the ability to gather, analyze, and interpret data to support strategic decision-making.

+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

+ Ability to work independently and as part of a team.

+ Commitment to USAA's mission and values, and a passion for serving the military community.

**Compensation range** : Hiring Our Heroes Fellows are paid by the HOH program. If selected for a full-time role, the salary range for this position is: $69,920- $133,620.

Compensation and Benefits paragraphs specific to HOH posting along with EEO information are auto populated when position is posted. Make sure the below salary info is included as the last line in the body of your job post.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.