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Senior Customer Service Cashier

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Senior Customer Service Cashier

Salary

$1,605.54 - $1,733.60 Biweekly

Location

Houston, TX 77002

Job Type

Full Time

Job Number

37356

Department

Houston Public Works

Opening Date

10/20/2025

Closing Date

11/2/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Houston Permitting Center/ Financial Management

Reporting Location: 1002 Washington Ave.

Workdays & Hours: Monday - Friday; 8:00 am – 5:00 pm*

* Subject to change

POSITION OVERVIEW:

The Houston Public Works Department (HPW) is the largest and most diverse public works organization in the country. The department is responsible for streets, drainage, producing and distributing water, collecting and treating wastewater, and permitting and regulation of construction. Accredited by the American Public Works Association, our over 4,000 dedicated public servants work together to create a strong foundation for Houston to thrive.

Within the Department, the Houston Permitting Center Service Line (HPC) administers & enforces over 400 permit types for the City of Houston and its jurisdictions, annually reviews over 65 thousand commercial & residential plans, and manages over $80M in revenue and expenditures, respectively, related to permitting & regulatory operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

HPC is seeking a Senior Customer Service Cashier who is self-motivated, customer service and detailed oriented. Primary responsibilities are assisting customers with general questions regarding permits, license renewals and processing payments in the cashiering permitting system. This position will also support the mail areas.

Key Values & priorities include:

+ Respect

+ Leads and fosters an environment rooted in respect, inclusion, and teamwork.

+ Promotes a positive work culture where employees are committed and motivated to perform at their best for their team.

+ Ownership

+ Acts as a team leader in assisting supervisor in preparing work assignments, provide training on policies and procedures.

+ Handles complex customer accounts and/or complaints.

+ Responsible for the pickup of Houston Permitting Center’s incoming mail from USPS. Researches and distributes mail and payments to cashiers for processing.

+ Reconciles all cash and checks to summary reports for daily deposits.

+ Communication

+ Maintain clear and consistent oral and written communications with customers, cashiers and supervisor.

+ Participates, facilitates, and interprets for management operating results that include, but are not limited to, goals, cost reduction efforts, department initiatives and other identified opportunities for improvement.

+ Integrity

+ Researches, analyzes and assists customers with sales order discrepancies and payment issues with HouPermits, INFOR and ILMS.

+ Recommends and implements improvement opportunities to immediate supervisor.

+ Balances daily money collections on cashiering system.

+ Teamwork

+ Provides guidance to the customer service cashiers and other external and internal customers.

+ Supports new & innovative ideas through collaboration and brainstorming.

+ Performs cashiering task during staffing shortages and breaks.

Supervisory Responsibilities: This job has supervisory duties and will act as a team leader.

WORKING CONDITIONS

Position is physically comfortable. The office environment is physically comfortable and has no major sources of discomfort. The individual has discretion about walking, standing, etc. There are occasional periods of stooping, bending, and being able to lift 40 pounds.

This is a Department of Houston Public Works Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two (2) years of money handling experience are required.

LICENSE REQUIREMENTS

None

PREFERENCES

Preferences will be given to applicants who possess a working proficiency with ILMS (Integrated Land Management System), INFOR/HouPermits and iNovah software. Preference shall be given to candidates who demonstrate proficiency in Microsoft Office Applications, such as MS Word and MS Excel.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:

Pay Grade: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-.6737

If you need special services or accommodations, call 832-393-6737. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

How many years of verifiable cash handling experience do you have?

+ 2 years of verifiable cash handling experience

+ 2 years, but less than 3 years of verifiable cash handling experience

+ 3 years, or more of verifiable cash handling experience

+ I have no verifiable cash handling experience

02

What is your experience with cash handling?

03

What does it mean to be a team player?

04

Can you tell us about a time when you demonstrated leadership skills?

05

Please indicate your level of proficiency with the Microsoft Office Suite.

+ BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.

+ INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.

+ ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design.

+ None

06

What is your highest level of education completed?

+ Less than a High School diploma/GED

+ High School diploma/GED

+ Associate Degree

+ Bachelor's Degree or higher

07

8. Are you currently a Houston Public Works Department employee?

+ Yes

+ No

08

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ No

+ Yes

Required Question