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Account Manager

POSITION PROFILE

The Account Manager plays a critical role in solving business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals and objectives through strategic relationship-building with decision-makers and influencers.

Key Responsibilities

+ **Business Development:** Proactively identify and pursue new sales opportunities within both new and existing accounts to grow Ricoh’s market share.

+ **Customer Insight:** Develop a deep understanding of the customer’s environment and business needs.

+ **Solution Selling:** Address critical business challenges—both known and uncovered through research and discovery.

+ **Consultative Approach:** Focus on how customers buy, emphasizing their needs rather than promoting predetermined products or services.

+ **Effective Communication:** Deliver clear, compelling messaging that differentiates Ricoh’s ability to drive digital transformation.

+ **Financial Impact:** Explain how purchasing decisions affect the customer’s financial outcomes.

+ **Presentation Skills:** Create and deliver persuasive presentations in both in-person and virtual settings.

Qualifications

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of proven business development experience.

+ Preferred experience in IT and/or software services.

+ Familiarity with document workflow solutions and processes is a plus.

+ Foundational understanding of P&L components.

+ Strong research and analytical skills to support strategic customer conversations.

+ Proven ability to manage multiple accounts with attention to detail.

Skills and Abilities

+ Demonstrated success in collaborative influence-building.

+ Solid understanding of solution design processes.

+ Ability to bring thought leadership to customer engagements.

+ Excellent verbal and written communication skills.

+ Strong relationship-building skills with key stakeholders.

+ Up-to-date knowledge of Ricoh’s offerings.

+ Strategic thinking to expand core services across customer enterprises.

+ High learning agility and adaptability.

+ Ability to navigate customer approval processes and build internal advocates.

Working Conditions

+ Typical office environment with standard lighting, ventilation, and noise levels.

+ Work involves interpreting and applying complex information and communicating it effectively.

+ Minimal physical effort; primarily sedentary with occasional walking, standing, and light lifting (under 10 lbs).

+ Moderate dexterity required for tasks involving keyboards, calculators, and other tools.

+ Approximately 20% travel required, which may include overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.