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Compensation Amount:

17.95 USD Hourly

Job Summary:

Ice Skating Attendants assist by performing the duties assigned by the manager, while maintaining great customer service. Candidates are required to possess a high level of customer service skills. They must be proficient in skating and vigilant regarding potential safety concerns. Additionally, candidates should be capable of providing directions to guests in a courteous manner, monitoring safety conditions, and maintaining composure in the event of accidents. Furthermore, they must be available to work a six-hour shift, predominantly on the ice. The rink is located outdoors and staff member, must be able to work outdoors throughout entirety of shift.

Job Description:

ESSENTIAL FUNCTIONS

+ Maintain control of the ice and making sure all guests are following safety instructions, flow of skaters, and abiding by all rules

+ Assists guest with transporting and storing recreation equipment.

+ Answer any questions regarding to skate activities, directions, concerns, or preferences.

+ Assist guests with any First Aid or emergency that may occur on the ice or in the surrounding area

+ Keeps records of all guest recreation equipment and maintains the log book for all equipment.

+ Ensure a clean and safe area for guest following all established procedures.

+ Resolves minor guest concerns.

+ Perform other assigned duties.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

+ High School Diploma or equivalent is required.

+ Customer Services experienced preferred.

+ Basic mathematic skill.

+ Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

+ Ability to ice skate

PHYSICAL AND MENTAL REQUIREMENTS

+ Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

+ Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

+ Ability to withstand extreme cold weather.

+ Ability to stand or sit for long periods of time.

+ Reading and writing work-related documents in English.

+ Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

+ Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

+ Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

+ Skate Sharpener

+ Ice Skates

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.