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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Manager in Aetna Health serves as a strategic product leader responsible for guiding multiple product teams in delivering best-in-class digital experiences. This individual contributor role leads cross-functional teams to define and execute product vision, strategy, and roadmaps that align with enterprise goals and member needs.

A key accountability of this role is leading Aetna Health’s transformation of the member ID card experience—shifting from traditional physical cards to fully digital solutions across web, mobile apps, and digital wallets (e.g., Apple and Google Wallets). This includes driving innovation in interactive ID cards, opt-in/opt-out capabilities, and provider workflow integration to ensure seamless access and usability for members and providers alike.

The Senior Manager is responsible for:

+ Defining and owning the product vision, strategy, and roadmap for digital member experiences, with a focus on ID card modernization.

+ Leading feature delivery and ensuring product success through measurable outcomes such as increased digital adoption, reduced call volume, and improved member satisfaction.

+ Managing a backlog of features and enablers to enhance product capabilities and extend architectural and discovery runway.

+ Ensuring overall product health, including technical integrity, risk mitigation, and stakeholder alignment.

+ Sequencing and prioritizing investments to optimize value delivery across the portfolio.

This role collaborates closely with Product Owners, Domain Owners, and Analysts to foster a high-performing team culture through coaching, empowerment, and shared accountability. The Senior Manager partners with the Business General Manager, Design, Engineering, and Data/Analytics in a “Five in a Box” model to deliver cohesive, member-centric solutions.

Additionally, the role serves as the primary liaison with stakeholders such as architects, legacy systems teams, provider networks, and service layers to ensure end-to-end cohesion and readiness for digital transformation initiatives.

Product Vision, Strategy, and Roadmaps

+ Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed.

+ Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.

+ Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.

+ Translates member and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes.

+ Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.

+ Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.

+ Defines product OKRs to evaluate progress towards outcomes, aligned with business objectives.

Product Backlog Ownership, User Story Development, and Prioritization

+ Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.

+ Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.

+ Define epics, features & partner with respective product owners to define user stories, identifies dependencies, and works with teams to size ahead of future quarters.

+ Ensures that incremental learnings from product delivery are prioritized in the backlog.

Trend Monitoring and Product Performance

+ Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Product Metrics, Technical Health, Member Feedback (and/or other appropriate metrics).

+ Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.

+ Coordinates product launches, including beta testing, user feedback collection, and product documentation.

Product Value, Cross-Functional Teaming, and Stakeholder Management

+ Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration.

+ Understands market and member needs through partnership with business & member insight teams.

+ Accountable for showcasing the product teams’ delivery and final output to stakeholders.

+ Interface and partners with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders.

+ Ensures business strategies and targeted outcomes are well understood and socialized to all teams.

+ Leads the 5-in-the-box cross-functional team, including strong partnership with business General Managers.

Grow and Develop the Team

+ Champions strong product management and agile mindsets and values by actively y actively communicating team wins and opportunities.

+ Responsible for promoting and setting a member-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates.

Required Qualifications

+ 7+ years of experience in technical product management, with focus around building technical products and services.

+ 7+ years of experience in building and managing technical product teams using Agile framework

+ 3+ years of experience delivering end to end digital products including healthcare legacy systems and service layers

+ 3+ years of experience working in the healthcare industry.

+ Experience leading product transformation within a large enterprise

Preferred Qualifications

+ Ability to drive cross functional teams to alignment in the midst of ambiguity.

+ Strong decision-making skills in fast moving environments.

+ Strong negotiation, organizational, management, analytical and people skills.

+ Data-driven decision making and quantitative analysis skills.

+ General understanding of core programming and computer science concepts, including cloud and AI/ML.

+ Agile Certification

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.