• Front Desk Receptionist

    ARK Systems, Incorporated (Columbia, MD)


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    Front Desk Receptionist - Columbia, MD

     

    Department: Administration

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3366402&source=3366402-CJB-0)

    Come aboard the ARK as Front Desk Receptionist Summary:

    We-re seeking a professional, organized, and proactive Front Desk Receptionist to be the face of our office and the first point of contact for clients, vendors, and employees. This role supports day-to-day office operations and plays a key role in ensuring smooth communication and coordination between departments.

     

    We are looking for candidates with experience in commercial, construction, technical services, or industrial office environments.

    Duties/Responsibilities:

    + The Receptionist is expected to have the switchboard open and operating promptly at 8:30 a.m. and throughout the day until 5:00 p.m.

    + Greet and direct visitors, clients, and technicians with professionalism and courtesy

    + Answer and route incoming calls using a multi-line phone system, and collecting all pertinent information appropriately and efficiently.

    + Manage incoming and outgoing mail, packages, and deliveries

    + Maintain front desk and reception area appearance and organization

    + Support scheduling of service calls, inspections, and technician dispatch

    + Assist with administrative tasks such as data entry, filing, billing and document management

    + Handle incoming service requests and direct them to the appropriate department

    + Process incoming invoices from mail and date stamp.

    + Distributing incoming faxes to appropriate folders

    + Contact courier service when necessary.

    + Primary contact and service provider follow up for all general office copiers, scanners, fax machines, etc.

    + All other administrative duties as required

    Required Skills/Abilities:

    + Must have positive customer service, secretarial, office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through a minimum of 2+ years related experience.

    + Must be proficient in Microsoft Office applications and Outlook

    + Excellent phone etiquette and excellent oral/written communication skills are mandatory. Must be able to work in a high volume/fast paced environment and handle multiple tasks.

    + Must be punctual and be able to work with minimum supervision.

    + Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

     
     

    + Requires a high school diploma or its equivalent, supplemented with 2+ years of clerical experience in an front desk environment. (Multi-line switchboard experience, as plus)

    + Prior experience supporting field technicians or service departments a plus

    + Familiarity with customer service or scheduling software

    + Knowledge of fire protection, security systems, or life safety industry terminology

    Physical Requirements:

    + May lift up to 20 lbs.

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3366402&source=3366402-CJB-0)