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About this role:

You will join Employee Development and Communications (ED&C) within Merchant Services, shaping and transforming the readiness and enablement function to deliver impact at scale across the business. This role will drive best practices, innovation and a strong focus on user engagement and experience. ED&C partners with the Change Management Office and other key business functions (e.g., Marketing, Solutions, Pricing) to ensure that frontline and client support teams are prepared for business-critical initiatives and client impacts. In addition, the COE delivers foundational and ongoing learning in product knowledge, processes and sales skills that equip our teams to perform with confidence and consistency.

In this role, you will:

+ Develop and deliver training and content that drive adoption and business outcomes

+ Partner across functions to design and scale readiness programs and tools

+ Ensure transformation initiatives receive the enablement support needed to achieve measurable impact

+ Leverage feedback and data to track KPIs and continuously improve readiness effectiveness.

+ Introduce innovation and best practices, including AI, to boost efficiency, scalability and engagement

Required Qualifications:

+ 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Experience in business readiness strategies, training, learning, change management, and driving adoption

+ Excellent written and verbal communication skills and ability to present complex concepts in a clear manner

+ Excellent planning, organization and execution skills and the ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

+ Proven ability to build partnerships and collaborate effectively across all levels of the organization, including executives, senior managers, and subject matter experts

+ Experience in the payments industry

+ Flexible skill set – excelling in **one or both** areas: dynamic facilitator, content innovator or ideally both

Posting End Date:

26 Oct 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-499601