• Customer Service Representative

    TEKsystems (Houston, TX)


    Job DescriptionOutbound Responsibilities

    + Make outbound calls to engaged members who created an online account but have not yet used their benefits.

    + Encourage members to take advantage of their free fitness benefit after confirming eligibility. Most members are already familiar with the program.

    + Promote fitness opportunities, including:

    + Access to 22,000+ gyms nationwide

    + Live online fitness classes

    + Specialized programs such as yoga and boot camps.

    + Performance metrics include call volume (dials), Average Handle Time (AHT), and schedule adherence. Calls are not script-based, allowing for natural conversations.

    Inbound Responsibilities

    + Handle inbound inquiries with empathy and professionalism.

    + Common questions include:

    + “What is the benefit and do I have it?”

    + “How do I use my benefit?”

    + “How do I take a class?”

    + Assistance with finding a location.

    + Rarely involves upset callers; focus is on helping members use their free benefit.

    + Measured on attendance, schedule adherence, QA scores, AHT, and call documentation.

    Required Skills

    + Customer Service

    + Data Entry

    + Microsoft Office

    Additional Skills & Qualifications

    + Ability to connect via hardwired internet (50-foot cable provided) with speeds of 50 Mbps download / 20 Mbps upload.

    + Strong customer service skills with a professional and courteous approach.

    + Clear and concise communication, adaptable to different audiences.

    + Proficiency in Windows and MS Office.

    + Empathy and understanding of customer needs.

    + Attention to detail and strong problem-solving skills.

    + Ability to multitask, prioritize, and meet deadlines.

    Experience Level

    + Entry Level

    • #westpriority25

    Pay and Benefits

    The pay range for this position is $18.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Oct 24, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.