"Alerted.org

Job Description

Greets and registers patients, prepares and processes appropriate forms, directs patients to appropriate areas. Performs miscellaneous clerical duties such as collecting data, filing, batching encounter forms etc.

Qualifications

+ High School diploma or equivalent.

+ Knowledge of Eagle and Spanish preferred. Prior experience in a patient/customer oriented environment.

+ BLS or Heart Saver Certification Required ( American Heart Association)

+ Preferred 2 years experience of patience care experience

Collective bargaining unit: SEIU 1199-MSBI

Responsibilities

1. Performs a complete registration of patient financial and demographic information in the Eagle System. Responsibility for the integrity of the data

2. Interviews new patients in a timely fashion. Obtains demographics, insurance and payment information

3. Verifies patient information each time the patient presents to the clinic to insure that system data is accurate

4. Verifies Medicaid eligibility, HMO and managed care status and insurance listings via Eagle System

5. Collects co-payments as required

6. Provides patients with metro card, when applicable

7. Requests and prep medical record chart for patient visit. Files appropriate forms in charts

8. Coordinates with medical records to obtain assignment of block numbers for new patients

9. Responds to incoming telephone calls promptly. Assess callers needs and directs as appropriate

10. Phones patients to confirm their appointments

11. Follows recall protocol for patients who do not show for their appointments

12. Documents in chart all referrals as ordered by the provider. Reviews chart for completeness

13. Schedules patients appointments in hospital computer system and coordinates referrals to specialty clinics

14. Secures emergent approvals on referrals including scheduling of emergent appointments

15. When requested, follows up on lab reports and other tests ordered by the provider. Obtains lab reports from clinic computer database when necessary

16. Obtains authorization numbers for Medicare/Medicaid patients for durable equipment, nutritional supplements, sterile supplies etc

17. Completes encounter forms and reconciles encounters with patient visits

18. Monitors patient flow in waiting rooms and notifies Manager when flow issues related to registration arises

19. Identifies and reports all patient issue matters to Manager

20. Maintains patient confidentiality in all matters relating to patient information

21. Alerts referral coordinator when issues relating to managed care insurances arise

22. Closes visits via eagle system

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.8092 - $30.8868 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.