"Alerted.org

Position: Operations Supervisor

Available Schedule: Monday through Friday, 2:00 PM - 10:45 PM

Compensation: $25.00-$29.00 per hour

Job Description:

Forward Air Complete is seeking an Operations Supervisor to lead a team of Regional Carrier Specialists; this candidate will be responsible for performance matrix and communication for Forward Air Cartage product. The qualified candidate will coordinate all activities of Regional Carrier Specialist and other support personnel. The supervisor will provide planning for, direction to, and will control available resources for the Regional Carrier team. In addition, the supervisor will provide training, performance feedback, and provide disciplinary recommendations when necessary.

Core Responsibilities & Duties:

Ongoing personal training development for cartage, terminal, sales, and supervisory knowledge

Ensures Completion and reporting of all CMG Operations duties and KPI’s

Drive department Key performance indicators

Determines departmental training needs and develops a corresponding schedule

Determine solutions for issues on the 14 Day report that linger more than 5 business days (KPI)

Ensure phone, email, and duties coverage in the event of departmental absences and report the plan daily to management

Escalations from FA sales and ops management

Escalated Short Pay and Service Failure authorization responses

Prepare for and design plans that will cover absences, unique events, special business, and holidays

Communicate IT needs for CMG Operations and participate in the design of enhancements

Review distribution opportunities

Manage overtime compared to revenue and company needs

Other duties as assigned

Qualifications:

Possess leadership skills

Thorough knowledge of mathematics; apply basic-moderate calculations

Must be able to mulita-task in a fast-paced environment

Ability to drive performance of direct reports and lead a team in a fast-paced environment

Ability to provide risk management

You must have the ability to relate to and work well with different personalities

Must be outgoing and friendly and can build partnerships

Able to work flexible hours

International/Import experience is a plus

Must possess demonstrated leadership ability

Ability to communicate effectively verbally and in writing with all levels

Ability to negotiate with different carriers and coworkers

Ability to establish and maintain effective working relationships with employees, supervisors, officers, carriers, and the public

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast-paced environment

Experience with AS400 operating systems is a plus

Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.

#FWRD3

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team