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Veteran Service Officer Assistant

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Veteran Service Officer Assistant

Salary

$24.04 - $26.44 Hourly

Location

2440 Thompson Street, FL

Job Type

Full-Time Regular

Job Number

07706FC

Department

Human and Veteran Services

Opening Date

10/16/2025

Closing Date

10/22/2025 11:59 PM Eastern

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Description

Lee County is seeking a detail-oriented and service-driven professional to join our Veterans Services team. This position provides vital clerical and administrative support to veterans and their dependents, helping them access the benefits and services they are entitled to under federal and state laws. Work is performed under the general supervision of the Veterans Service Manager or Veterans Service Officer, in accordance with applicable statutes, regulations, and departmental policies.

Duties and Responsibilities

+ Provide administrative and clerical assistance to veterans and their dependents regarding benefits and rights under federal and state statutes.

+ Consult with and advise clients seeking veterans’ benefits through federal and state programs.

+ Research and interpret statutes, regulations, program guidelines, and medical documentation relevant to veterans’ benefits.

+ Collect and analyze data; calculate income and eligibility for benefits.

+ Respond to public inquiries in person, by phone, or in writing.

+ Attend trainings and maintain current knowledge of applicable laws and regulations.

+ Prepare and maintain appointment calendars; schedule client meetings.

+ Research, compile, and generate reports using various sources.

+ Enter and retrieve data using VA and department databases.

+ Perform other related duties as assigned.

Education, Experience, Licensing

You need any combination of education and experience that is equal to:

+ High school diploma or GED equivalent, plus specialized coursework equivalent to one year of college in business administration, finance, human resources, or a closely related field.

+ Two (2) years of experience in clerical, administrative, customer service, or similar office support roles.

+ OR High school diploma or GED plus three (3) years of relevant experience.

+ Proficiency in office software, data entry, and managing client interactions.

Eligibility Requirements (per Florida Statute 292.11):

+ Must be a veteran of the Armed Forces of the United States who served a minimum of 18 months active duty and was honorably discharged

+ OR the surviving spouse of such a veteran.

+ Must meet training and qualification standards and receive approval by the Florida Department of Veterans’ Affairs.

Supplemental Information

Work Schedule: Monday – Friday, 8:00 AM to 5:00 PM

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Are you either of the following (as defined by Florida Statute 292.11)?

+ A veteran of the United States Armed Forces who served at least 18 months of active duty and was honorably discharged

+ OR the surviving spouse of such a veteran

+ Yes

+ No

Required Question

Employer

Lee County Government

Address

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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